Order Fulfillment Specialist - Excel Pro, Bilingual

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Employee Magnets, Inc. in Grapevine, TX seeks an experienced customer service associate to manage all aspects of order processing and fulfillment, ensuring timely responses to customer requests to meet satisfaction goals.

The role requires strong MS Excel data-analysis skills (formulas, pivots, and v-lookups) and a teamwork mindset to collaborate with multiple departments for on-time delivery.

Qualifications

• High school graduate or equivalent.
• At least one year of general office with one to two years of customer service experience.
• Intermediate computer experience with Excel for data analysis (formulas, pivots, and v-lookups).
• Teamwork and effective communication to instruct and guide associates including management.
• Attention to detail to identify order discrepancies and resolve issues.

Responsibilities

• Assist in daily order processing, fulfillment, and customer service.
• Provide quick, accurate responses to interoffice emails and customer inquiries.
• Collaborate with departments (receiving, depot, planner, shipping) to fulfill requests promptly.
• Provide delivery time estimates when on-time completion is not possible.
• Verify OSD and handle exceptions to feedback to customers.

Skills

Customer service

Teamwork

Communication skills

Attention to detail

Data analysis with Excel

Ambition and drive

Proactive

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Excel formulas

Pivot tables

VLOOKUP

Ordering systems

Job description

Employee Magnets, Inc. in Grapevine, TX seeks an experienced customer service associate to manage all aspects of order processing and fulfillment, ensuring timely responses to customer requests to meet satisfaction goals.

The role requires strong MS Excel data-analysis skills (formulas, pivots, and v-lookups) and a teamwork mindset to collaborate with multiple departments for on-time delivery.