Account Specialist - Fort Worth

Ultimate Staffing; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A recruitment agency is seeking an Account Specialist in Fort Worth, TX. This full-time position involves managing customer interactions and internal coordination to deliver exceptional service. Responsibilities include serving as a liaison, overseeing daily operations, and processing communication and orders. The ideal candidate has strong analytical skills, excellent communication abilities, and at least 2 years of relevant experience. A Bachelor's degree in Business or Supply Chain is preferred. This role requires onsite presence and offers a fast-paced work environment.

Qualifications

• Strong analytical skills with ability to interpret data and prepare reports.
• Excellent communication skills to build relationships with customers.
• Proven problem-solving and critical-thinking abilities.

Responsibilities

• Serve as primary liaison between customers and internal teams.
• Oversee daily team operations for accurate and efficient repair memo entry.
• Manage customer communications and process purchase orders.

Skills

Strong analytical skills

Excellent verbal and written communication skills

Problem-solving abilities

Highly organized

Effective time management

Ability to work under pressure

Proficiency in Microsoft Office Suite

Education

Bachelor's degree in Business, Supply Chain, or related field

Job description

Ultimate Staffing is seeking an Account Specialist to join a client in Fort Worth, TX. This is a full-time, direct hire position. The position is 100% onsite. Training will take place at the client's Grapevine facility before transitioning to working at the Fort Worth location.

The Account Specialist plays a vital role in delivering exceptional customer service and operational support. This role requires strong communication, analytical, and problem-solving skills to effectively manage customer interactions, coordinate with internal teams, and support business operations. The ideal candidate will thrive in a fast-paced environment, demonstrate adaptability, and contribute to continuous process improvement.

Job Duties:

• Serve as the primary liaison between customers and internal teams (including depot, engineering, receiving, quality control, and shipping) to address escalations and ensure timely resolution of repair or service issues.
• Oversee daily team operations to ensure accurate and efficient repair memo entry, minimize open RMAs, and foster collaboration across departments.
• Manage customer communications by responding to inquiries, resolving issues, and providing professional, high-quality service.
• Process purchase orders.
• Process inbound and outbound RMA shipments and defective parts; verify accuracy and completeness of all documentation and items received or shipped.
• Analyze production data, lead times, and resource availability to evaluate the feasibility of production plans.
• Prepare and deliver reports on production status, performance metrics, and operational challenges to both internal and external stakeholders.
• Ensure compliance with standard operating procedures (SOPs) and established work practices.

Qualifications:

• Strong analytical skills with the ability to interpret data, prepare reports, and offer actionable business recommendations.
• Excellent verbal and written communication skills, with the ability to actively listen, clearly convey information, and build strong relationships with customers and colleagues.
• Proven problem-solving and critical-thinking abilities to identify issues and implement effective solutions.
• Highly organized with strong attention to detail and accuracy.
• Effective time management skills with a consistent ability to meet deadlines.
• Ability to adapt and perform well under pressure in a fast-paced environment.
• Capable of working independently and collaboratively within a team setting.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and ability to quickly learn new software systems.
• Bachelor's degree in Business, Supply Chain, or a related field preferred.
• Minimum of 2 years of experience in account management, customer support, or a similar role preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.