Account Specialist

Employbridge; Brooklyn Park (MN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Work with a leading print/direct mail\

Career development opportunities

Job summary

Employbridge in Minnesota is seeking an Account Specialist for print and direct mail to manage client accounts and oversee projects from entry through production.

You will serve as the primary contact for customers, coordinating across teams to meet deadlines and ensure quality. This role offers a fast-paced, collaborative environment with opportunities to grow in project management and client relationships.

Qualifications

• Experience managing client accounts in print/direct mail.
• Strong communication and organizational abilities.
• Ability to manage multiple projects and deadlines.
• Bachelor's degree or equivalent experience.
• Familiarity with production workflows.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Coordinate print and direct mail projects from order entry to completion.
• Review job specs, requirements, and customer expectations.
• Enter orders accurately and communicate details to production teams.
• Schedule timelines and resources to ensure on-time delivery.
• Monitor progress and facilitate communication among customers and internal teams.
• Ensure quality standards throughout production.
• Balance multiple projects and priorities while meeting deadlines.
• Support continuous improvement of project workflows and customer satisfaction.

Skills

Client account management

Project coordination

Customer service excellence

Communication skills

Organizational skills

Multitasking

Education

Bachelor's degree or 4 years of related experience

Tools

Microsoft Office

Project tracking systems

Job description

Account Specialist | Print & Direct Mail Industry | Direct Hire | 1st Shift

Are you an organized and customer-focused professional with experience managing client accounts, print projects, or direct mail campaigns? We are seeking an Account Specialist to serve as the primary point of contact for customer accounts while managing projects from initial order entry through production and completion. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and can successfully balance multiple projects and deadlines.

What's in it for you?

• Competitive salary of $65,000-$85,000 based on experience
• Opportunity to work with a leading print and direct mail operation
• Customer-facing role with a high level of project ownership
• Collaborative team environment
• Variety of projects and responsibilities to keep each day engaging
• Opportunity to develop project management and client relationship skills

Schedule: 1st Shift

• Additional hours may be required to meet customer deadlines and project timelines

Compensation: $65,000-$85,000 annually based on experience

Job Summary:

The Account Specialist is responsible for overall account management of client-specific projects, strategic project planning, project communication, scheduling, quality control, and production coordination. This individual serves as the primary point of contact for assigned customer accounts while overseeing projects from initiation through completion. The ideal candidate will possess strong communication, organizational, and multitasking skills and be able to effectively manage competing priorities to ensure successful project execution and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong customer relationships through proactive communication and exceptional service
• Manage print and direct mail projects from order entry through completion
• Review job specifications, project requirements, and customer expectations
• Enter orders accurately and ensure project details are communicated effectively to production teams
• Coordinate project schedules, timelines, and resources to ensure on-time delivery
• Monitor project progress and facilitate communication between customers and internal departments
• Ensure quality standards are met throughout all phases of production
• Resolve project issues, challenges, and customer concerns in a timely and professional manner
• Track project milestones and maintain accurate project documentation
• Work closely with production, operations, and customer service teams to achieve project goals
• Manage multiple projects simultaneously while balancing deadlines and changing priorities
• Support continuous improvement efforts related to project workflows and customer satisfaction

Qualifications

• Experience in customer service, account management, or project coordination within the printing, direct mail, mailing, or graphic communications industry preferred
• Bachelor's degree or four years of related experience and/or training, or an equivalent combination of education and experience
• Comprehensive knowledge of client services project management principles and processes
• Understanding of file formats, file transfer systems, production methods, and workflow processes
• Strong customer service and relationship management skills
• Excellent verbal and written communication abilities
• Strong organizational, prioritization, and time management skills
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Ability to work effectively under pressure and meet tight deadlines
• High level of initiative and problem-solving ability
• Ability to work collaboratively in a team-oriented environment
• Proficiency with Microsoft Office applications and project tracking systems preferred
• Experience working in a fast-paced production environment preferred