Print, Account Manager

Printcommunications; Richmond (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus/incentive opportunities

Health benefits

ESOP

Retirement plan

PTO

Paid holidays

Other benefits

Job summary

Printcommunications is seeking an Account Manager to own the customer experience from sale through production. You will coordinate with clients, the sales team, and manufacturing partners to ensure projects are delivered accurately and on time.

In this role, you will manage multiple accounts, communicate clearly with stakeholders, and resolve issues promptly to maintain satisfaction and retention. A collaborative, detail-oriented mindset is essential for success.

Qualifications

• At least one year of experience in customer service or account management.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• High school diploma or GED.
• Proficiency with Microsoft Office.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Serve as the primary contact for assigned accounts through production.
• Build and maintain strong relationships with customers and internal partners.
• Follow up with customers to confirm satisfaction and address concerns.
• Coordinate customer visits and participate in meetings as needed.
• Act as liaison between customers, Account Executives, and manufacturing.
• Manage job details, schedules, changes, and workflow requirements.
• Monitor schedules and flag issues before delivery.
• Lead project meetings with customers, sales, and production.
• Consult on specifications, file requirements, shipping, and procedures.
• Identify opportunities to improve account profitability through changes.

Skills

Customer service

Account management

Project coordination

Organizational skills

Time-management

Communication skills

Attention to detail

Problem-solving

MS Office

Education

High school diploma or GED

Associate degree in Printing or related field

Tools

PACE software

Job description

Account Manager

Department: Customer Service
Reports to: Director of Client Services
Employment Type: Full-Time, Onsite

About the Role

As an Account Manager, you will be at the center of the customer experience, bringing together our clients, sales team, and manufacturing partners to ensure every project is delivered accurately, efficiently, and on time.

You will take ownership of customer accounts and guide projects from the point of sale through completed production. This is a highly collaborative role where strong communication, organization, problem-solving, and attention to detail directly contribute to customer satisfaction, retention, and company growth.

If you enjoy building relationships, solving problems, managing multiple priorities, and being the person who makes sure the details come together, this role could be a great fit.

What You’ll Do

Own the Customer Experience

• Serve as the primary point of contact for assigned accounts throughout the production process.
• Build and maintain strong, professional relationships with customers and internal partners.
• Follow up with customers to confirm satisfaction and proactively address concerns.
• Coordinate customer visits and participate in customer meetings as needed.

Manage Projects from Sale Through Production

• Act as the key liaison between customers, Account Executives, and manufacturing.
• Manage job details, schedules, specifications, changes, and workflow requirements.
• Monitor project schedules and communicate potential issues before they affect delivery.
• Coordinate and lead project meetings with customers, sales, and production teams.
• Consult with customers regarding project specifications, equipment capabilities, file requirements, shipping methods, mailing requirements, and company procedures.

Solve Problems and Drive Results

• Identify, analyze, and resolve issues involving schedules, quality, specifications, and production.
• Manage customer and internal changes while keeping projects moving forward.
• Escalate questions or concerns appropriately and ensure they are resolved.
• Request pricing from Estimating and communicate pricing to customers in coordination with the Account Executive.
• Identify opportunities to improve account profitability through change orders, process efficiencies, materials, and other cost considerations.
• Collaborate Across the Organization

Partner closely with Sales, Manufacturing, Estimating, and other departments to ensure successful project execution.

• Keep stakeholders informed through timely, proactive communication.
• Support teammates and contribute to a collaborative, solutions-oriented environment.

What You’ll Bring

We’re looking for someone who is organized, proactive, detail-oriented, and comfortable taking ownership in a fast-paced environment.

Required:

• At least one year of experience in customer service, account management, project coordination, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-through.
• Critical-thinking and problem-solving abilities.
• Ability to make timely, informed decisions.
• Ability to manage multiple projects and priorities simultaneously.
• Ability to collaborate effectively across teams and departments.
• Proficiency with Microsoft Office.
• High school diploma or GED.

Preferred:

• Associate degree in Printing, Graphic Communications, or a related field.
• Experience in the commercial printing or manufacturing industry.
• Experience with PACE or similar production-management software.

What Success Looks Like

• Customers know they have a reliable partner who will keep their projects moving.
• Sales and production teams have the information they need to execute successfully.
• Potential issues are identified and addressed before they become larger problems.
• Projects are delivered on schedule and meet customer expectations.
• Accounts remain healthy, profitable, and positioned for long-term growth.

Additional Information

Supervisory Responsibilities: None

Language Requirements: Ability to read, write, and communicate effectively in English.

Compensation & Benefits

• Competitive salary
• bonus/incentive opportunities
• health benefits
• ESOP
• retirement plan
• PTO
• paid holidays
• other benefits