ACCOUNT SERVICE REPRESENTATIVE

Ohio Valley Bank; Point Pleasant (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Ohio Valley Bank in Point Pleasant, WV is seeking a customer service–oriented Teller to open and service accounts, assist with fraud issues, and cross-sell bank products. The role requires confidential handling of customer information and accurate processing of deposits, withdrawals, and loan payments.

A calm, professional demeanor and strong communication skills are essential. The position involves clerical tasks, basic PC work, and occasional travel; overtime or extended hours may be required

Qualifications

• Customer Service (banking) preferred.
• Sales.
• Clerical skills.
• Basic PC skills.
• Excellent communication skills.
• Must maintain confidentiality.
• Detail Oriented.
• Ability to work efficiently under pressure.
• Ability to sit for extended periods.
• May require occasional travel.

Responsibilities

• Open and service accounts.
• Cross-sell other bank products.
• Maintain quality relationships with customers.
• Validate items and ensure correct accounts.
• Assist customers with fraud activity on accounts.
• Accept cash deposits and handle withdrawals.
• Take loan payments and maintain transaction records.
• May require occasional travel.

Skills

Customer service

Sales

Clerical skills

PC skills

Communication skills

Confidentiality

Detail oriented

Under pressure

Job description

GENERAL SUMMARYResponsible for opening and servicing accounts, cross-selling other company products and maintaining quality relationships between OVB and our customers. Also, ensuring the validity of items presented, according to the policies and procedures of OVB, applying to correct accounts, and proper identification of customers. Assist customers with fraud activity on accounts and debits.Accept cash items from customers for deposits. Handle withdrawals from and deposits to savings and checking accounts. Take installment loan payments. Maintain a running account of all transactions. Job requires extensive on-the-job training for proficiency.JOB QUALIFICATIONS*Customer Service (banking) preferred*Sales*Clerical skills*Basic PC skills*Excellent communication skills*Must maintain confidentiality*Detail Oriented*Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable*Ability to work efficiently under pressure*Ability to operate most standard office equipment*Ability to be flexible with work schedule (overtime or extended hours when necessary)*Ability to sit for extended periods of time*Ability to lift coin bags (up to 25 lbs.)*May require occasional travelOVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.