ACCOUNT SERVICE REPRESENTATIVE

Ohio Valley Banc Corp.; Point Pleasant (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Ohio Valley Banc Corp. in Point Pleasant, WV is seeking a customer-focused banking professional to open and service accounts, cross-sell products, and maintain strong customer relationships.

The role includes handling deposits, withdrawals, and loan payments while ensuring policy compliance and fraud assistance. This position requires strong communication, confidentiality, and clerical skills, with flexibility for extended hours and occasional travel.

Qualifications

• Customer service banking experience preferred.
• Sales experience helpful for cross-selling products.
• Clerical skills and basic PC skills required.
• Excellent communication and confidentiality are essential.
• Detail oriented with tact dealing with customers, even under pressure.

Responsibilities

• Open and service customer accounts.
• Cross-sell other company products.
• Maintain quality relationships between Ohio Valley Banc Corp. and customers.
• Validate items per policies and identify customers.
• Assist customers with fraud on accounts and debits.
• Accept cash items for deposits and handle withdrawals/deposits.

Skills

Customer service

Sales

Clerical skills

Basic PC skills

Excellent communication

Confidentiality

Detail oriented

Customer diplomacy

Stress management

Office equipment use

Flexible schedule

Extended sitting

Light lifting

Travel readiness

Job description

Job Details:

Job Location: Point Pleasant, WV 25550, GENERAL SUMMARY

Responsible for opening and servicing accounts, cross-selling other company products and maintaining quality relationships between OVB and our customers. Also, ensuring the validity of items presented, according to the policies and procedures of OVB, applying to correct accounts, and proper identification of customers. Assist customers with fraud activity on accounts and debits.

Accept cash items from customers for deposits. Handle withdrawals from and deposits to savings and checking accounts. Take installment loan payments. Maintain a running account of all transactions. Job requires extensive on-the-job training for proficiency.

Qualifications:

• Customer Service (banking) preferred
• Sales
• Clerical skills
• Basic PC skills
• Excellent communication skills
• Must maintain confidentiality
• Detail Oriented
• Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable
• Ability to work efficiently under pressure
• Ability to operate most standard office equipment
• Ability to be flexible with work schedule (overtime or extended hours when necessary)
• Ability to sit for extended periods of time
• Ability to lift coin bags (up to 25 lbs.)
• May require occasional travel

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.