CUSTOMER SERVICE REPRESENTATIVE II

Ohio Valley Banc Corp.; Oak Hill (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

OVB is seeking a full-time banking associate in Oak Hill, OH 45656. The position handles deposits, withdrawals, loan payments, and maintains transaction records while promoting additional products. Training is extensive to ensure proficiency, with a strong emphasis on accuracy and service.

Daily duties include accepting cash deposits, processing withdrawals, and cross-selling other products while building quality relationships with customers. Basic PC skills and overtime availability are a plus.

Qualifications

• Detail oriented and accurate in all tasks.
• Strong telephone and customer service skills.
• Ability to handle difficult customers with tact.
• Fast, efficient worker capable of meeting deadlines.
• Ability to work under pressure.
• Maintains judgment with moderate supervision.
• Basic PC skills and confidentiality.
• Willing to work overtime when needed.

Responsibilities

• Accept cash deposits from customers.
• Process withdrawals and deposits to savings and checking.
• Take loan payments and update customer accounts.
• Maintain a running account of all transactions.
• Cross-sell other company products and maintain customer relationships.

Skills

Detail oriented

Telephone skills

Customer service

Tact under pressure

Fast worker

Pressure handling

Judgment under supervision

Basic PC skills

Accuracy & confidentiality

Overtime flexibility

Job description

Job Details: Job Location: Oak Hill, OH 45656, Position Type: Full Time, Education Level: None, Salary Range: $15.37 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Banking, Accept cash items from customers for deposits. Handle withdrawals from and deposits to savings and checking accounts. Take loan payments. Maintain a running account of all transactions. Job requires extensive on-the-job training for proficiency. Responsible for cross-selling other company products and maintaining quality relationships between OVB and the customers.

Qualifications: JOB QUALIFICATIONS

• *Detail oriented
• *Good telephone skills *Excellent customer service skills
• *Ability to maintain considerable tact with difficult and/or irate customers, yet remain personable *Fast, efficient worker
• *Ability to work efficiently under pressure
• *Ability to project good judgment with moderate supervision *Basic PC skills
• *Ability to maintain accuracy and confidentiality
• *Ability to work overtime or extended hours when necessary

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.