Account Service Representative

First Hawaiian Bank; Honolulu (HI); On-site; USD 22,000 - 31,000; Full time

Job summary

First Hawaiian Bank is seeking a customer-focused Account Service Representative for the Consumer Loan Collections Department in Honolulu. Primary duties include contacting delinquent customers by phone or mail to cure delinquencies and collaborating with Relationship Officers to minimize bank risk.

The role requires strong communication, time management, and confidentiality, with schedule Monday–Friday, 8:00 AM–5:00 PM. A high school diploma is required, an Associate's degree is preferred.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in a business-related field preferred.
• Proficient with MS Windows and MS Office applications.
• Excellent oral and written communication, problem solving, and negotiating skills.

Responsibilities

• Assist with curing delinquent loans by contacting customers by phone or written correspondence.
• Identify accounts and/or relationships that pose credit risk and make recommendations to reduce exposure.
• Provide excellent service to delinquent customers and work with Relationship Officers to service delinquent loans.

Skills

MS Excel

MS Word

MS Outlook

Phone etiquette

Communication skills

Time management

Organizational skills

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Associate's degree preferred

Tools

MS Office Suite

Job description

Job Description

First Hawaiian Bank is currently seeking a customer-focused and highly-engaging Account Service Representative to join our team in the Consumer Loan Collections Department.

Compensation

The pay range for the role is $16.15 - $22.50/hr; commensurate with experience

Work Schedule

Monday - Friday 8:00AM - 5:00PM

Responsibilities

In this role, you will assist with curing delinquent First Hawaiian Bank loans by contacting customers via phone or written correspondence. The Account Service Representative recognizes accounts and/or relationships that pose a credit risk and makes recommendations or takes prudent actions to reduce the Bank’s exposure. This role is also responsible for providing excellent service to delinquent customers and to work in concert with the Relationship Officers to best service our delinquent loans.

Qualifications

The ideal candidate will have:

• High school diploma or equivalent required
• Associate's degree in a business-related field preferred
• MS windows proficient (MS Excel, MS Word and MS Outlook)
• Must be atriculate, self-motivated and able to interact with a diverse group of individuals
• Excellent oral and written communication skills, problem solving and neogtiating skills are required in order to make critical decisions with minimal supervision
• Must possess excellent telephon etiquette skills
• Good time management skills
• Able to plan and organize
• Able to work under pressure with multiple deadlines
• Able to handle confidential matters judiciously
• Able to work beyond scheduled shift as needed