Loan Servicing Specialist

First Hawaiian Bank; Honolulu (HI); On-site; USD 24,452 - 31,340; Full time

Job summary

A financial institution in Honolulu is seeking a Loan Servicing Specialist. This role involves servicing various types of loans, including Home Equity and Auto loans. The position requires strong communication skills, attention to detail, and at least one year of relevant experience. The company offers a competitive hourly rate ranging from $17.75 to $22.75, based on experience, and follows a Monday to Friday work schedule.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.
• 1 year of experience in general clerical, administrative, customer service or related field.

Responsibilities

• Servicing Home Equity, Small Business, Auto, and Personal loans and lines.
• Assist branches, departments, and customers with loan servicing inquiries.
• Perform account maintenance.

Skills

Excellent written and verbal communication skills

Attention to detail

Time management skills

Sales skills

Proficient in Microsoft 365 programs

Education

High school diploma or equivalent

Bachelor’s degree in Business or related field

Tools

Microsoft 365

Job description

Job Description

First Hawaiian Bank is currently seeking a Loan Servicing Specialist to join our Consumer Credit Service Center team.

Work Schedule

Monday - Friday 8:00AM to 5:00PM (hours may vary)

Compensation

The hourly pay range for this role is $17.75 - $22.75/hr; commensurate with experience.

Responsibilities

In this role, you’ll be responsible for servicing Home Equity, Small Business, Auto, and Personal loans and lines. Assist branches, departments, and customers with loan servicing inquiries and perform account maintenance.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.
• Banking experience in the consumer loan area with good working knowledge of the various consumer loan products as well as mortgage loan documentation and regulations highly desirable.
• 1 year of experience in general clerical, administrative, customer service or related field.
• Able to plan, organize and budget.
• Excellent written and verbal communication skills.
• Able to handle confidential matters judiciously.
• Possesses attention to detail with excellent follow-through.
• Able to work under pressure with multiple deadlines.
• Excellent time management skills.
• Possesses sales skills to enhance business development objectives.
• Strong attention to detail.
• Proficient in Microsoft 365 programs such as Outlook, Word, and Excel; ability to learn various software programs.