Customer Service Representative (BankCard)

First Hawaiian Bank; Honolulu (HI); On-site; USD 22,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a Customer Service Representative to join the BankCard team in Honolulu, Hawaii. The role focuses on assisting ATM, credit, and debit card customers via phone and email, while maintaining card production and PIN services.

The position requires strong communication, confidentiality, and multitasking abilities, with on-site work hours Monday–Friday. The hourly rate ranges from $16.33 to $23.42, commensurate with experience.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred in business or communications.
• 1 year of experience in a customer service role required, preferably in a call center environment.
• Banking experience preferred.
• Excellent verbal communication skills.
• Able to troubleshoot and identify root causes in problem solving.
• Excellent organizational skills required.
• Able to handle confidential matters judiciously.
• Proficient with Microsoft 365 programs.
• Proficiency in basic computer programs and able to operate office equipment including fax, scanner, typewriter, copier.
• Able to type a minimum of 35 wpm and use a 10-key by touch.
• Able to handle multiple tasks simultaneously and prioritize assignments.
• Able to work independently and highly motivated.

Responsibilities

• Provide information and assistance to ATM, credit, and debit card customers via telephone and email inquiries.
• Operate programs and systems to service and produce credit/debit/ATM cards and PINs.
• Perform maintenance tasks such as address corrections, blocking/unblocking accounts, and removing fraud alerts.

Skills

Verbal communication

Problem solving

Organizational skills

Discretion with confidential matters

Typing 35 wpm

10-key by touch

Multitasking

Independent worker

Education

High School Diploma or equivalent

Bachelor’s degree preferred in business or communications

Tools

Microsoft 365

Office equipment operation (fax, scanner, copier)

Job description

Job Description

First Hawaiian Bank is currently seeking a Customer Service Representative to join the BankCard team.

Work Hours

Monday - Friday 8:00AM - 5:00PM (Hours may vary)

Compensation

The hourly salary range for this role is $16.33- $23.42/hr; commensurate with experience.

Responsibilities

In this role, you’ll be responsible for providing information and assistance to ATM, credit, and debit card customers via incoming telephone and email inquiries. This role is also responsible for operating various programs and systems to assist and facilitate the servicing and production of credit/debit/ATM cards and PINs. Performs various ATM/debit/credit card-related maintenance tasks including but not limited to address corrections, blocking and unblocking accounts, and assisting with removing fraud alerts.

Qualifications

The ideal candidate will have:

• High School Diploma or equivalent required.
• Bachelor’s degree preferred in a business or communications field preferred.
• 1 year of experience in a customer service role required, preferably in a call center environment.
• Banking experience preferred.
• Possesses excellent verbal communication skills.
• Able to troubleshoot and identify root causes in problem solving.
• Excellent organizational skills required.
• Able to handle confidential matters judiciously.
• Proficient with Microsoft 365 programs.
• Proficiency in basic computer programs and able to operate office equipment including but not limited to fax, scanner, typewriters, copier etc.
• Able to type a minimum of 35 wpm and use a 10-key by touch.
• Able to handle multiple tasks simultaneously and prioritize assignments.
• Able to work independently and highly motivated.