Account Resolutions & Collections Leader

Velocity Credit Union; Austin (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with matching

Flexible spending accounts

Referral bonuses

Paid holidays

Discounted gym membership

Tuition reimbursement

Training and ongoing coaching

Career growth opportunities

Employee rewards & recognition

Job summary

Velocity Credit Union in North Austin, TX is seeking an Account Resolutions Manager to lead a team responsible for delinquent and charged-off accounts, balancing financial results with a positive member experience. You will coach staff, set goals, monitor performance, and collaborate with other teams to improve processes, manage third-party vendors, and protect the credit union's financial health.

The role requires a finance-related degree, several years in collections or risk, and proven

Qualifications

• Bachelor's degree in finance, economics, or related field required; substantial related professional experience may be considered in lieu of a degree.
• Five years in credit union/banking/financial services in collections, asset recovery, or credit risk management required.
• Three years of management/leadership experience required for Manager level.
• Strong communication and conflict-resolution skills for handling challenging conversations.
• Continuous improvement mindset with experience identifying opportunities to improve processes, efficiency, and member experience.
• Passion for providing outstanding service and a positive attitude.
• Ability to work in a fast-paced environment with high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Effective time management and flexibility to work department hours.

Responsibilities

• Lead a team responsible for delinquent and charged-off accounts while balancing financial results with a positive member experience.
• Coach and develop your team, set performance expectations, monitor results, and create a supportive, accountable environment.
• Analyze departmental trends, quality metrics, and processes to identify risks and improve operations.
• Partner with leadership and cross-functional teams to share insights, manage third-party vendors, and support strategies that strengthen financial performance.

Skills

Leadership

Communication

Conflict resolution

Problem solving

Time management

Customer service

Education

Bachelor's degree in finance/economics

Job description

Velocity Credit Union in North Austin, TX is seeking an Account Resolutions Manager to lead a team responsible for delinquent and charged-off accounts, balancing financial results with a positive member experience. You will coach staff, set goals, monitor performance, and collaborate with other teams to improve processes, manage third-party vendors, and protect the credit union's financial health.

The role requires a finance-related degree, several years in collections or risk, and proven