Hybrid Account Resolutions Manager — Lead & Optimize

Velocity Credit Union in; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Great benefits (medical/dental/vision)

401(k) with matching

Flexible spending accounts

Paid time off

Job summary

Velocity Credit Union in Austin is seeking an Account Resolutions Manager to lead a team focused on delinquent and charged-off accounts, balancing financial results with a high-quality member experience.

The role requires a bachelor's degree in finance or related field, at least five years in financial services collections or risk management, and three years in a leadership capacity, along with strong communication and process-improvement skills.

Qualifications

• Bachelor's degree required; substantial related experience may substitute.
• Five years of experience in collections, asset recovery, or credit risk management in a credit union/banking/financial services environment.
• Three years of management or leadership experience required for Manager level.
• Strong communication and conflict-resolution skills with experience handling escalated situations.
• Continuous improvement mindset with experience identifying process and efficiency improvements.
• Passion for outstanding service and a positive attitude.
• Ability to work in a fast-paced environment with high attention to detail.

Responsibilities

• Lead a team responsible for delinquent and charged-off accounts while balancing financial results with member experience.
• Coach and develop team; set performance expectations and monitor results.
• Identify risks and solve problems by analyzing trends and quality metrics.
• Collaborate with leadership and cross-functional teams; manage third-party vendors.

Skills

Communication skills

Conflict resolution

Process improvement

Time management

Team leadership

Education

Bachelor's degree in finance/economics or related field

Job description

Velocity Credit Union in Austin is seeking an Account Resolutions Manager to lead a team focused on delinquent and charged-off accounts, balancing financial results with a high-quality member experience.

The role requires a bachelor's degree in finance or related field, at least five years in financial services collections or risk management, and three years in a leadership capacity, along with strong communication and process-improvement skills.