Account Resolution Specialist (Onsite)

Perelson; Draper (UT); On-site; USD 47,000 - 51,000; Full time

Job summary

PrincePerelson & Associates in Draper, UT is seeking an Account Resolution Specialist for an onsite role. You will research complex cases, analyze information, and resolve sensitive matters in a regulated contact center environment.

The position involves using multiple systems, performing data-driven investigations, and communicating with stakeholders to ensure compliant, accurate resolutions. Local candidates only, with a Monday–Friday schedule.

Qualifications

• Experience in financial services, banking, or operations.

Responsibilities

• Research and process complex cases involving bankruptcy, deceased customers, and Servicemembers Civil Relief Act (SCRA) matters.
• Use multiple systems and databases to research, validate, and analyze information.
• Investigate escalated account issues and determine appropriate resolutions.
• Use data tools to support research, case review, and operational decisions.
• Make outbound calls to gather information when needed.
• Maintain accurate documentation and follow regulatory and compliance requirements.

Skills

SQL

SAS

Excel

Analytical thinking

Data analysis

Research

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Account Resolution Specialist (Onsite)

Draper, UT | $23/hr | Monday–Friday

Join a financial services operations team focused on researching complex account matters, analyzing information, and resolving sensitive cases involving bankruptcy, deceased customers, and military servicemember protections. This role combines investigative research, data analysis, and specialized case processing within a contact center environment.

What You’ll Do

• Research and process complex cases involving bankruptcy, deceased customers, and Servicemembers Civil Relief Act (SCRA) matters
• Use multiple systems and databases to research, validate, and analyze information
• Investigate escalated account issues and determine appropriate resolutions
• Use data tools to support research, case review, and operational decisions
• Make outbound calls to gather information when needed
• Maintain accurate documentation and follow regulatory and compliance requirements

What We’re Looking For

• Experience in financial services, banking, or operations preferred
• Experience with SQL and SAS
• Strong analytical, research, and problem-solving skills
• Excellent attention to detail and ability to interpret information across multiple systems
• Proficiency in Microsoft Office, particularly Excel
• Experience with bankruptcy, SCRA, account disputes, or risk-related operations is a plus
• Bachelor’s degree preferred, or equivalent relevant experience

What You’ll Get

• $23/hour
• Monday–Friday schedule
• Hands-on experience in specialized financial operations, research, and risk management
• Opportunity to contribute to process improvements and complex case resolution

Location Requirement:

This is an onsite position in Draper, UT. Candidates must live within commuting distance.

PrincePerelson & Associates is an Equal Opportunity Employer and complies with all provisions of the EEO and ADA laws. We do not discriminate in our employment practices on the basis of race, color, religion, national origin, sex (including sexual orientation and sexual identity), age, genetic information, parental status, military status, disability, or any non-merit-based factors or other federal, state, or locally protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.