Account Resolution Specialist Complex Case Analyst (Mon–Fri)

Perelson; Draper (UT); Vor Ort; USD 47.000 - 51.000; Vollzeit

Zusammenfassung

PrincePerelson & Associates in Draper, UT is seeking an Account Resolution Specialist for an onsite role. You will research complex cases, analyze information, and resolve sensitive matters in a regulated contact center environment.

The position involves using multiple systems, performing data-driven investigations, and communicating with stakeholders to ensure compliant, accurate resolutions. Local candidates only, with a Monday–Friday schedule.

Qualifikationen

• Experience in financial services, banking, or operations.

Aufgaben

• Research and process complex cases involving bankruptcy, deceased customers, and Servicemembers Civil Relief Act (SCRA) matters.
• Use multiple systems and databases to research, validate, and analyze information.
• Investigate escalated account issues and determine appropriate resolutions.
• Use data tools to support research, case review, and operational decisions.
• Make outbound calls to gather information when needed.
• Maintain accurate documentation and follow regulatory and compliance requirements.

Kenntnisse

SQL

SAS

Excel

Analytical thinking

Data analysis

Research

Problem solving

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

PrincePerelson & Associates in Draper, UT is seeking an Account Resolution Specialist for an onsite role. You will research complex cases, analyze information, and resolve sensitive matters in a regulated contact center environment.

The position involves using multiple systems, performing data-driven investigations, and communicating with stakeholders to ensure compliant, accurate resolutions. Local candidates only, with a Monday–Friday schedule.