Call Center Representative - Bankruptcy

GC Services Limited Partnership d/b/a InteLogix; Tulsa (OK); Remote; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix is hiring for a full-time customer service role supporting a nationwide client program. The position involves solving problems, engaging customers over the phone, and delivering best-in-class service while following provided procedures.

Training is provided, and employees enjoy benefits such as medical, dental, and vision insurance, PTO, and potential career advancement. Work arrangements include a home-office setup with required equipment and a quiet workspace.

Qualifications

• Minimum 1 year of Customer Service experience
• Strong communication skills, both written and oral
• Excellent attendance and reliable presence
• Ability to operate multiple windows/tabs while on calls
• Call Center or Collections experience preferred

Responsibilities

• Monitor bankruptcy filings and identify related customer accounts
• Create and maintain bankruptcy cases per procedures
• Prepare statements detailing pre/post-petition balances
• Process credits for pre-petition balances and update accounts
• Handle inbound calls regarding bankruptcy inquiries
• Educate customers on bankruptcy processes and balances
• Manage offline bankruptcy-related processes
• Maintain accurate documentation and records
• Provide cross-functional support and backup coverage
• Adhere to procedures and service levels
• Collaborate with team to ensure workflow continuity
• Perform additional duties as assigned by management

Skills

Customer service

Phone communication

Attendance

Multitasking

Mathematical basics

Education

High School Diploma or equivalent

Job description

Pay rate: $12.30/hr

Who we are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Monitor bankruptcy filings and identify all related customer accounts and sub-accounts
• Create and maintain bankruptcy cases in accordance with established procedures
• Prepare statements of account detailing pre- and post-petition balances when required
• Process credits for pre-petition balances and ensure accurate account updates
• Handle inbound calls from residential customers regarding bankruptcy-related inquiries
• Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
• Manage and complete assigned bankruptcy-related offline processes
• Maintain accurate documentation and account records
• Provide cross-functional support and backup coverage for team processes as needed
• Adhere to departmental procedures, compliance requirements, and service level expectations
• Collaborate effectively with team members to ensure continuous workflow coverage
• Perform additional duties as required by management

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Superb attendance, so you can be there when our customers need us
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
• Call Center or Collections experience preferred
• At least 1 year of Customer Service experience required
• Excellent communication, both written and oral
• Ability to apply basic mathematical concepts

Work at home requirements:

• InteLogix will provide a computer for the duration of your employment on this program
• Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
• High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot)
• 10 Mbps download and 5 Mbps upload speed
• WiFi must be turned off at all times
• Private and distraction free home work space with the ability to close a door

All job offers are contingent upon completion of drug screen and background check.

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements.

Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.