Account Resolution Specialist — Compassionate Negotiator

PROFESSIONAL FINANCE CO INC; Greeley (CO); Presencial; USD 22 000 - 25 000; Tempo integral

Resumo da oferta

Professional Finance Company, Inc. is seeking a Recovery Specialist in Greeley, CO to handle inbound and outbound calls with consumers about their accounts. You will listen, understand needs, and collaborate to create payment solutions while maintaining ethical interactions.

This role provides training, supports career growth, and emphasizes a compassionate, team-driven environment. A High School diploma or GED is required, with 1 year in an office setting preferred.

Qualificações

• High school diploma or GED required.
• At least 1 year of experience in a professional office environment preferred.
• Collections or customer service experience a plus, but not required — we provide training!

Responsabilidades

• Handle inbound and outbound calls to connect with consumers about their accounts.
• Listen carefully, understand consumer needs, and work together to create solutions.
• Negotiate and set up payment arrangements using our proven tools and resources.
• Update account information accurately and thoroughly.
• Follow compliance standards (we’ll train you!) to ensure respectful, ethical interactions.
• Partner with your team and escalate calls when necessary.

Conhecimentos

Strong communicator

Organized

Detail-oriented

Team player

Calm under pressure

Formação académica

High school diploma or GED

Ferramentas

Phone systems

Descrição da oferta de emprego

Professional Finance Company, Inc. is seeking a Recovery Specialist in Greeley, CO to handle inbound and outbound calls with consumers about their accounts. You will listen, understand needs, and collaborate to create payment solutions while maintaining ethical interactions.

This role provides training, supports career growth, and emphasizes a compassionate, team-driven environment. A High School diploma or GED is required, with 1 year in an office setting preferred.