Recovery Specialist (Onboarding 11/11/26)

PROFESSIONAL FINANCE CO INC; Greeley (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

Professional Finance Company, Inc. is seeking a Recovery Specialist in Greeley, CO to handle inbound and outbound calls with consumers about their accounts. You will listen, understand needs, and collaborate to create payment solutions while maintaining ethical interactions.

This role provides training, supports career growth, and emphasizes a compassionate, team-driven environment. A High School diploma or GED is required, with 1 year in an office setting preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a professional office environment preferred.
• Collections or customer service experience a plus, but not required — we provide training!

Responsibilities

• Handle inbound and outbound calls to connect with consumers about their accounts.
• Listen carefully, understand consumer needs, and work together to create solutions.
• Negotiate and set up payment arrangements using our proven tools and resources.
• Update account information accurately and thoroughly.
• Follow compliance standards (we’ll train you!) to ensure respectful, ethical interactions.
• Partner with your team and escalate calls when necessary.

Skills

Strong communicator

Organized

Detail-oriented

Team player

Calm under pressure

Education

High school diploma or GED

Tools

Phone systems

Job description

Job Details:

Job Location: Professional Finance Company, Inc. - Greeley, CO, Position Type: Full Time, Education Level: High School, Salary Range: $16.00 - $18.00Hourly, Job Category: Entry Level, Recovery Specialist

Make a Difference with PFC

At PFC, our mission is simple: to give peace of mind to clients and consumers by providing reliable and effective recovery solutions — with compassion. As a Recovery Specialist, you’ll play a key role in helping consumers find solutions to outstanding accounts while supporting our clients with integrity and professionalism.

This is more than just a collections role — it’s an opportunity to build communication skills, problem-solve, and grow your career in a supportive, team-driven environment.

What You’ll Do

• Handle inbound and outbound calls to connect with consumers about their accounts.
• Listen carefully, understand consumer needs, and work together to create solutions.
• Negotiate and set up payment arrangements using our proven tools and resources.
• Update account information accurately and thoroughly.
• Follow compliance standards (we’ll train you!) to ensure respectful, ethical interactions.
• Partner with your team and **escalate** calls when necessary.
• Be part of a positive workplace that values respect, accountability, and compassion.

Qualifications: What We’re Looking For

• A strong communicator who enjoys helping people.
• Organized, detail-oriented, and able to manage multiple tasks.
• Comfortable using computers and phone systems.
• A team player with a positive, professional attitude.
• Ready to work in a fast-paced environment while staying calm and focused.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in a professional office environment preferred.
• Collections or customer service experience a plus, but not required — we provide training!

Why You’ll Love Working at PFC

• Compassion-driven mission: We believe in treating every consumer with respect and empathy.
• Supportive team culture: Work alongside peers and leaders who are here to help you succeed.
• Career development: Gain valuable skills in communication, negotiation, and compliance.
• Competitive compensation & benefits: Enjoy stability and opportunities for growth.