Account Resolution & Collections Associate

American Collection Systems Inc.; Lancaster, Northern (OH, KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

American Collection Systems Inc. is seeking an entry-level Account Resolution Specialist in Lancaster, OH.

You will learn to communicate with consumers and clients about past-due accounts, handle inbound/outbound calls, and help resolve balances with professional service reflective of ACS and its clients. The role develops skills in customer service, collections, and account resolution, with opportunities for growth through varied shifts including full-time, part-time, or internship paths.

Qualifications

• Must be a U.S. citizen or have a valid work visa.
• Must be of legal working age.
• Experience in customer service or call centers is preferred.

Responsibilities

• Handle inbound and outbound calls with consumers.
• Discuss account status and collect payments.
• Establish payment arrangements within approved guidelines.
• Document account activity and maintain records.

Skills

Strong communication

Customer service

Attention to detail

Organization

Basic computer applications

Professional phone etiquette

Conflict management

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

American Collection Systems Inc. is seeking an entry-level Account Resolution Specialist in Lancaster, OH.

You will learn to communicate with consumers and clients about past-due accounts, handle inbound/outbound calls, and help resolve balances with professional service reflective of ACS and its clients. The role develops skills in customer service, collections, and account resolution, with opportunities for growth through varied shifts including full-time, part-time, or internship paths.