Account Resolution Specialist (Collector)

American Collection Systems Inc.; Lancaster, Northern (OH, KY); On-site; USD 17,000 - 21,000; Full time

Job summary

American Collection Systems Inc. is seeking an entry-level Account Resolution Specialist in Lancaster, OH.

You will learn to communicate with consumers and clients about past-due accounts, handle inbound/outbound calls, and help resolve balances with professional service reflective of ACS and its clients. The role develops skills in customer service, collections, and account resolution, with opportunities for growth through varied shifts including full-time, part-time, or internship paths.

Qualifications

• Must be a U.S. citizen or have a valid work visa.
• Must be of legal working age.
• Experience in customer service or call centers is preferred.

Responsibilities

• Handle inbound and outbound calls with consumers.
• Discuss account status and collect payments.
• Establish payment arrangements within approved guidelines.
• Document account activity and maintain records.

Skills

Strong communication

Customer service

Attention to detail

Organization

Basic computer applications

Professional phone etiquette

Conflict management

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner.

Job Requirements

• Must be a U.S. citizen or have a valid work visa
• Must be of legal working age

Required Skills

• Strong communication
• Customer service
• Attention to detail
• Organization
• Basic computer applications
• Professional phone etiquette
• Ability to manage difficult conversations calmly and respectfully

Job Types

Full-time, Part-time, Internship

Salary

$12.00 – $15.00 per hour

Schedule

• Split, four 10-hour days, or 8am-5pm EDT
• Monday to Friday

Ability to commute/relocate

• Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required)

Education

• High school or equivalent (Required)

Experience

• Microsoft Office applications: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Call center or phone-based communication: 1 year (Preferred)
• Third-party collections or accounts receivable: 1 year (Preferred)

[phone] Main Office
[phone] Toll Free
[phone] Sales Office