Account Representative - State Farm Agent Team Member

Beth-Holland---State-Farm-Agent; Portsmouth (VA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Beth Holland - State Farm Agent is seeking an Account Representative in Portsmouth, VA to grow the agency through proactive customer relations and tailored insurance product recommendations. You will manage leads, schedule appointments, and maintain high-quality service with a focus on customer satisfaction.

The role emphasizes building lasting relationships, effective communication, and helping customers understand coverage options while contributing to a fast-paced, team-centered office

Qualifications

• Experience in sales preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Marketing products and services

Customer service

Anticipate customer needs

Team collaboration

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2013 and currently lead a team of 15. Before becoming a State Farm agent, I worked as a Personal Banker with Wells Fargo, helping customers with business accounts, investments, and retirement planning. I graduated from James Madison University, am married with two children, and enjoy spending time with my family.

Giving back to the community is important to me. I'm a member of the Portsmouth Service League and Van Lefcoe Leadership Alumni, and I enjoy supporting organizations that make a positive impact in our local community.

Our agency offers health benefits, a Simple IRA, licensing reimbursement, opportunities for career growth and advancement, and a strong commitment to work-life balance. We believe in investing in our team and helping each person reach their full potential.

Our culture is family-oriented, collaborative, and built around excellence. As one of the top-performing agencies in the state, I'm looking for motivated individuals who thrive in a fast-paced environment and are committed to continuous growth. If you're driven, team-focused, and ready to build a rewarding career, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Beth Holland - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.