Account Representative - State Farm Agent Team Member

Shon Henry - State Farm Agent; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Shon Henry - State Farm Agent in Huntsville, AL is seeking an Account Representative to support customers and grow the agency.

You will develop leads, schedule appointments, identify needs, and market products while delivering friendly, prompt service. Join a team that values community involvement and work-life balance.

We value relationship building, clear communication, and a service mindset, with opportunities for advancement.

Qualifications

• Sales experience preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication.
• Customer-focused and proactive.
• Able to relate effectively to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service across inquiries, coverage changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Customer service orientation

Needs-based marketing

Interpersonal skills

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2015 and currently lead a team of three. Before becoming a State Farm agent, I worked as a physician recruiter and later as an Office Manager for a logistics company. I'm originally from Louisiana, graduated from the University of Louisiana Monroe with a degree in Speech Pathology, and come from a big family with seven siblings. Those experiences have shaped my passion for building relationships and serving others.

Giving back is an important part of our agency. I serve on the Black Chamber Board, participate in St. Jude fundraisers, and organize annual community events like food and coat drives. We believe in making a positive impact both inside and outside the office.

Our agency offers PTO, paid holidays, health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We're proud to have earned more than 1,200 five-star reviews by treating every customer like family.

Our culture is laid-back, fun, and relationship-focused. We don't believe customer interactions should feel transactional—we believe in building lasting relationships. I'm looking for someone who genuinely enjoys connecting with people and wants to make a difference in customers' lives every day.

ROLE DESCRIPTION:

As an Account Representative for Shon Henry - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.