Account Representative - State Farm Agent Team Member

John Cowling - State Farm Agent; Pace (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Licensing reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Cowling - State Farm Agent in Pace, FL is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of relevant products and services. You will act as a liaison between customer needs and agency departments, helping improve customers' lives.

The role focuses on developing leads, building relationships, and delivering prompt, friendly service to meet customer needs and ensure satisfaction.

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products/services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to customer service and satisfaction.
• Able to anticipate customer needs and relate to customers effectively.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products/services.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service, handling inquiries on product availability, coverages, policy changes, transfers, claims, and billing.
• Promote long-lasting customer relations and trust.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Anticipate needs

Relate to customers

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2025 and currently lead a growing team of three. Before becoming a State Farm agent, I worked in the nonprofit sector, where serving others and making a positive impact were at the center of my career. I'm a graduate of Louisiana Tech University and also attended seminary. Outside of work, I'm married with three kids and am a big sports fan.

Community involvement continues to be an important part of my life and our agency. I'm active in my church and stay connected locally through the Pace and Santa Rosa County Chambers of Commerce and the Rotary Club.

Our agency offers health benefits, paid time off, licensing reimbursement, professional and leadership development opportunities, and a strong commitment to work-life balance. As a newer and growing agency, this is also a great opportunity for team members who want to develop their skills and grow into greater responsibilities over time.

Our culture is family-oriented, supportive, and built around teamwork. I'm looking for someone who brings a great attitude, works hard, and leads with integrity. Reliability, grit, and adaptability are especially important to us. If you want to be part of a growing team where people support one another and your professional development is encouraged, we'd love to meet you.

Role Description

As an Account Representative for John Cowling - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.