Account Representative - State Farm Agent Team Member

Thomas Ntuk - State Farm®; Herndon (VA); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Descripción de la vacante

Thomas Ntuk - State Farm Agent is seeking an Account Representative to grow customer relationships and support daily operations. You will provide reliable service, help customers identify needs, and promote relevant products within a community-focused agency.

The role emphasizes building trust, delivering responsive customer service, and collaborating with agency departments to meet client goals in a fast-paced environment.

Formación

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsabilidades

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Conocimientos

Sales experience

Customer service

Communication skills

Relationship building

Marketing products

Team player

Descripción del empleo

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

About Our Agency

I opened my agency more than 30 years ago with a passion for helping people manage their risks, protect what matters most, and plan for their financial future. Today, our team of four continues to focus on building strong relationships and providing exceptional service to our customers.

I attended college and am proud to have a wonderful family, including grandchildren who keep life fun and rewarding outside of work. Over the years, I've enjoyed building a career centered around helping others while staying connected to the community I serve.

Our office culture is professional, energetic, and customer-focused. I'm looking for someone who enjoys building relationships, having meaningful conversations, and delivering outstanding customer service. The ideal candidate is positive, professional, and motivated to help customers while contributing to a supportive and successful team environment.

Role Description

As an Account Representative for Thomas Ntuk - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.