Account Representative - State Farm Agent Team Member

Jeff Mossman; Jacksonville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jeff Mossman - State Farm Agent is looking for an Account Representative to grow the agency through meaningful customer relations. You will act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

The role focuses on developing leads, establishing relationships, and providing prompt, friendly service to meet customer needs and build lasting satisfaction.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service orientation

Anticipate customer needs

Relate to customers

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our Agency:

I opened my agency in 2000 and currently lead a close-knit team of four. Before becoming an agent, I worked in State Farm claims. Insurance has deep roots in my family - both my father and grandfather were agents, making me a proud third-generation State Farm agent.

Our agency is committed to supporting the local community and building lasting relationships with the customers we serve. That same sense of connection carries into our office, where we value taking care of one another and working together toward shared goals.

We offer health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to feel supported while building successful, long-term careers.

Our culture is family-oriented, supportive, and community-focused. I'm looking for someone who is positive, goal-oriented, and motivated to grow the business. The right person isn't afraid to get out there, build relationships, and pursue new opportunities while providing a great experience for our customers.

Role Description:

As an Account Representative for Jeff Mossman - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.