Account Representative - State Farm Agent Team Member

Shantorra Owens - State Farm Agent; Memphis (TN); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health stipend

License reimbursement

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Shantorra Owens State Farm is seeking a team member to support daily operations and help customers with insurance needs. You’ll be the main contact, delivering clear information, guiding clients through applications, updates, and renewals, and ensuring a thoughtful, accurate client experience.

This role rewards a detail-oriented, people-focused approach with opportunities to grow into a more sales-driven position, backed by hands-on training and a collaborative team.

Qualifications

• Customer service or sales experience preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Provide clear and accurate information about insurance products and services.
• Assist customers with policy applications, updates, and renewals.
• Respond to customer inquiries in a timely and professional manner.
• Maintain accurate and organized records of all customer interactions.
• Support the team in delivering a smooth and efficient client experience.

Skills

Customer service

Sales experience

Communication skills

Detail-oriented

Job description

Join Shantorra Owens State Farm – Where Service Meets Opportunity

If you enjoy helping people, staying organized, and being part of a team that values both service and growth, this is a great opportunity to build a long-term career in insurance.

At Shantorra Owens State Farm, we’re looking for someone who brings a strong customer-first mindset, communicates with confidence, and takes pride in delivering a great experience every time.

ROLE DESCRIPTION

As a team member, you’ll play an important role in supporting daily operations and ensuring our customers receive timely, accurate, and thoughtful service. You’ll be a key point of contact, helping clients navigate their policies while identifying opportunities to better support their needs.

This is a great opportunity for someone who is detail-oriented, people-focused, and open to growing into a more sales-driven role over time.

WHAT YOU’LL DO

• Provide clear and accurate information about insurance products and services
• Assist customers with policy applications, updates, and renewals
• Respond to customer inquiries in a timely and professional manner
• Maintain accurate and organized records of all customer interactions
• Support the team in delivering a smooth and efficient client experience

WHAT WE’RE LOOKING FOR

• Strong communication and interpersonal skills
• Detail-oriented with the ability to manage multiple tasks
• Customer service or sales experience preferred
• Positive attitude and willingness to learn
• Comfortable working in a fast-paced, team-oriented environment

WHY JOIN OUR TEAM

• Supportive and team-focused environment
• Opportunity to grow within the agency
• Hands-on training and development
• A role where your work directly impacts customer satisfaction

Benefits:

• Health stipend
• License reimbursement
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

If you’re ready to build your career in a supportive, growth-focused environment where your work truly makes an impact, we’d love to hear from you.