Customer Service Representative - State Farm Agent Team Member

Shawna Stump - State Farm Agent; Athens (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Simple IRA

Disability insurance

Life insurance

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shawna Stump - State Farm Agent in Athens, Ohio is hiring a Customer Service Representative to support daily insurance operations and community engagement. You will be the first point of contact, deliver friendly service, and help customers navigate policy options.

The role offers licensing paid by the agency, a Simple IRA, paid time off, and opportunities for advancement in a collaborative, community-focused environment. Training and development are provided to help you grow.

Qualifications

• Excellent communication and customer service abilities.
• Able to multitask and stay organized.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication Skills

Interpersonal Skills

Multitasking

Job description

Benefits:

• Simple IRA
• Disability insurance
• Life insurance
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2000 and is a close-knit team of three built on experience, service, and strong community ties. I’ve been with State Farm for over 32 years, starting my career in Auto Claims, which helped shape my passion for helping people during important moments in their lives.

I’m a graduate of Ohio State University and stay very active in the community. I serve on the Board of Directors for Habitat for Humanity and am involved with both the Rotary and local Chambers of Commerce.

For our team, we offer group life and disability insurance, PTO and paid holidays, a Simple IRA, licensing paid up front, and a strong focus on work-life balance.

Our office culture is supportive and purpose-driven. We work together to proactively help people and do what’s best for our customers. We’re looking for someone who is compassionate, community-minded, and genuinely cares about helping others—someone who thrives in a team environment and wants to make a meaningful impact.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Shawna Stump - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.