Account Representative - State Farm Agent Team Member

Marcie Ellison - State Farm Agent; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hiring bonus

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Marcie Ellison - State Farm Agent is hiring an Account Representative in Knoxville. You will grow the agency through meaningful customer relationships, promoting relevant products and services to meet client needs, and acting as a liaison among customers and agency departments.

The role emphasizes developing leads, scheduling appointments, and delivering prompt, friendly service while promoting long-term customer satisfaction.

Qualifications

• Experience in sales is preferred and customer relations are valued.
• Ability to identify customer needs and match products/services.
• Strong communication, listening, and written skills.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, friendly customer service including inquiries on product availability, coverages, policy changes, and billing.

Skills

Sales experience

Customer relationship management

Communication skills

Prospecting / lead generation

Self-motivated

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my State Farm agency on December 1, 2025, and I'm excited to continue growing my team. Before becoming an agent, I spent 15 years in the insurance industry, including six years as a State Farm Life Specialist before completing the Agent Aspirant Program. I'm a graduate of Middle Tennessee State University, married with a daughter, and enjoy hiking, camping, reading, college football, and spending time with family and friends.

Being involved in the community is important to me. I'm an active member of Rotary and enjoy participating in local festivals and community events. Building relationships and giving back are core values of both my agency and my family.

Our agency offers a bonus for licensed candidates and is committed to promoting a healthy work-life balance. As our team grows, I'm dedicated to creating an environment where people can build rewarding, long-term careers.

Our culture is positive, supportive, and growth-oriented. I'm looking for someone who is confident, outgoing, career-minded, and brings a positive attitude to work every day. If you're excited to grow alongside a new and expanding agency, I'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Marcie Ellison - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.