Account Representative - State Farm Agent Team Member

Greg Thomas - State Farm Agent; Middletown (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Health insurance

PTO

Training & development

Flexible schedule

Opportunities for advancement

Competitive salary

Job summary

Greg Thomas - State Farm Agent in Middletown, NJ is seeking an Account Representative to grow our agency through meaningful customer relations and proactive product marketing. You will develop leads, schedule appointments, identify customer needs, and help clients find the right coverage.

The ideal candidate is sharp, personable, and goal-oriented, with excellent communication and a commitment to customer service.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales, or telemarketing).
• Experience in managing customer relationships.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to relate effectively to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing mindset

Communication skills

Customer service-oriented

Needs anticipation

Interpersonal skills

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency in 2000 and currently lead a team of three. Before becoming an agent with State Farm, I worked in auto claims, which gave me firsthand experience helping customers through challenging situations and understanding the importance of having the right protection in place.

I’m a graduate of Fordham University and have spent my career focused on building strong relationships and helping customers make informed decisions about their insurance needs.

Our agency offers PTO, paid holidays, health benefits, licensing reimbursement, and a strong commitment to work-life balance. We believe that when team members feel supported, they can provide the best possible experience for our customers.

Our culture is driven, professional, and results-oriented. I’m looking for someone who is sharp, personable, and motivated to succeed. The ideal candidate is goal-oriented, outgoing, and not afraid to take initiative or create opportunities. If you enjoy working with people, thrive in a fast-paced environment, and are motivated by growth and achievement, this could be a great fit for you.

Role description

As an Account Representative for Greg Thomas - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.