Account Representative - State Farm Agent Team Member

Craig Mathews - State Farm Agent; Harleysville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Craig Mathews - State Farm Agent is seeking an Account Representative to support daily operations and help customers succeed. You will grow the agency through meaningful customer relations and act as a bridge between customer needs and multiple agency departments while proactively marketing relevant products and services.

Responsibilities include developing leads, scheduling appointments, identifying customer needs, and offering timely, friendly service across product availability, eligibility,

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service oriented

Active listening

Relationship building

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent with State Farm, I built my career in logistics and sales. As an external hire to the industry, I brought a fresh perspective, strong business experience, and a passion for building relationships and helping people succeed.

I attended Indiana University and come from a family business background, which taught me the value of hard work, accountability, and taking care of both customers and employees.

Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. As a growing agency, I’m committed to investing in my team and creating opportunities for personal and professional development.

Our culture is laid-back, supportive, and growth-oriented. We believe in teamwork, helping one another succeed, and building an environment where people enjoy coming to work. I’m looking for someone who is consistent, loyal, hardworking, and motivated to grow.

If you’re looking for an opportunity to grow alongside a new agency and make a meaningful impact, this could be a great fit for you.

ROLE DESCRIPTION:

As an Account Representative for Craig Mathews - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.