Account Associate - State Farm Agent Team Member

Craig Mathews - State Farm Agent; Harleysville (PA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Join Craig Mathews - State Farm Agent as an Account Associate in Harleysville, PA. This role is central to our operations, focusing on managing customer relations and ensuring a streamlined experience.

The ideal candidate should possess strong organizational skills and a customer-centric mindset, helping clients navigate their insurance needs effectively. Our agency values teamwork and personal growth, offering a supportive environment with great benefits.

If you're ready to make a difference and grow with us, apply to become part of our thriving team.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent with State Farm, I built my career in logistics and sales. As an external hire to the industry, I brought a fresh perspective, strong business experience, and a passion for building relationships and helping people succeed.

I attended Indiana University and come from a family business background, which taught me the value of hard work, accountability, and taking care of both customers and employees.

Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. As a growing agency, I’m committed to investing in my team and creating opportunities for personal and professional development.

Our culture is laid-back, supportive, and growth-oriented. We believe in teamwork, helping one another succeed, and building an environment where people enjoy coming to work. I’m looking for someone who is consistent, loyal, hardworking, and motivated to grow.

If you’re looking for an opportunity to grow alongside a new agency and make a meaningful impact, this could be a great fit for you.

Role Description

As Account Associate - State Farm Agent Team Member for Craig Mathews - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.