Account Representative - State Farm Agent Team Member

Cindyevcic; Bellefonte (Centre County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Cindy Evcic - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency by building meaningful relationships, routing inquiries to the right departments, and proactively marketing relevant products and services.

You will develop leads, schedule appointments, and follow up with customers to meet needs. Excellent communication, strong customer service, and the ability to anticipate client requirements are essential.

Qualifications

• Sales experience preferred across retail, inside or outside roles.
• Experience managing customer relationships preferred.
• Strong communication skills in written, verbal and listening forms.
• Customer service mindset with ability to anticipate needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about product availability, coverages, changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Customer service orientation

Anticipate customer needs

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 1991 after previously working as a high school teacher, and that background helped shape the supportive and people focused culture we have in our office today. Our team of three works closely together, and we value creating an environment where everyone feels supported, connected, and willing to help one another succeed.

For our team, we offer a 401k plan, reimbursement for licensing costs and a strong focus on work-life balance. We enjoy simple traditions like Monday team lunches and believe a strong office culture starts with teamwork and trust. I’m looking for someone who is team oriented, outgoing, warm toward others, quick to learn, and someone who truly wants to be part of a supportive office that has each other’s backs.

ROLE DESCRIPTION

As an Account Representative for Cindy Evcic - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.