Account Representative - State Farm Agent Team Member

JT Reisdorph - State Farm Agent; Cedar Park (TX); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Hourly Plus Commission

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

JT Reisdorph - State Farm Agent is seeking a Customer Care Specialist to support our customers with empathetic, energetic service and value-based conversations. This role offers commission-based income, training, and advancement opportunities within a fast-paced environment.

You will respond to inquiries, educate customers about insurance options, and help grow the agency through exceptional service and follow-up with clients. Competitive benefits and development are provided.

Qualifications

• Excellent interpersonal skills.
• Excellent written and verbal communication.
• Empathetic and energetic; thrives in fast-paced environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Interpersonal skills

Communication skills

People-oriented

Self-motivated

Job description

Benefits

• Hourly Plus Commission
• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

POSITION OVERVIEW

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Care Specialist. We seek an empathetic and energetic professional interested in helping our existing customers. This role will support our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• 401K Match Plan

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Self-motivated

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.