Account Representative - State Farm Agent Team Member

Bonny Bird - State Farm Agent; Bedford (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Bonny Bird - State Farm Agent is seeking an Account Representative to support daily operations and contribute to customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

The role focuses on developing leads, establishing relationships, and providing prompt customer service to ensure satisfaction and retention within a collaborative team environment.

Qualifications

• Experience in sales or customer relations preferred.
• Strong communication and listening skills.
• Licensed in Property & Casualty insurance.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about product availability, coverage, billing, and policy changes.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Customer service

Needs anticipation

Education

Property & Casualty license

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

At our agency, we pride ourselves on fostering a collaborative and inclusive company culture where every team member is valued. We provide opportunities for career development through hands‑on training, ensuring you have the skills and support needed to thrive. After completing your training, you’ll even have the option to work in a hybrid setting, offering flexibility to balance your work and personal life.

Our focus on teamwork and mutual success creates an environment where everyone can grow and achieve their goals together. We maintain a casual, welcoming atmosphere that makes coming to work enjoyable, while also prioritizing our impact within the community. If you’re looking for a fulfilling career with purpose, growth opportunities, and a team spirit, this is the place for you!

ROLE DESCRIPTION:

As Account Representative for Bonny Bird - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.