Account Representative - State Farm Agent Team Member

Annaise Swearingen - State Farm Agent; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Flexible schedule

Competitive salary

Training & development

Opportunity for advancement

Job summary

Annaise Swearingen - State Farm Agent is seeking an Account Representative to support daily operations and grow the agency through meaningful customer relations. You will act as a liaison between customers and agency departments, proactively marketing relevant products and services to help meet client needs.

Join a team focused on coaching, collaboration, and delivering excellent service, with opportunities for advancement and a strong emphasis on work-life balance.

Qualifications

• Sales experience in outside or inside sales or telemarketing preferred.
• Experience in managing customer relationships preferred.
• Strong written and verbal communication and listening skills.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Relationship management

Marketing skills

Communication skills

Customer service

Needs anticipation

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2023 and currently lead a team of three. Before becoming a State Farm agent, I was an Agent Aspirant in my mom's agency, where I developed a passion for helping customers and building a successful team. I'm a UCLA graduate, love dogs, movies, and trying new restaurants, and I'm proud to be married to a veteran.

Giving back is important to our agency. Each quarter, our team volunteers with different organizations throughout the community, and we enjoy finding ways to make a positive impact beyond the office.

Our agency offers health benefits, a 401(k), PTO, paid holidays, licensing reimbursement, office snacks, and a 3:00 PM finish every Friday, along with a strong commitment to work-life balance. We believe in rewarding hard work while creating a fun and supportive environment.

Our culture is fun, accountable, and driven to win. I'm looking for someone who is coachable, positive, and enjoys being part of a team. If you're motivated, have a great attitude, and want to grow with a team that's passionate about helping people and celebrating success together, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Annaise Swearingen - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.