Account Representative - Healthcare EDI Software

Quadax, Inc.; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Quadax, Inc. seeks an Account Representative to act as the face of the company between clients who bill medical insurance claims electronically and Quadax personnel.

The role involves assisting hospitals and physician practices with the Xpeditor software, training staff, and analyzing billing reports. Candidates should have strong communication and multitasking skills, willing to travel up to 30% to sites in KC, Dallas, Denver, and surrounding areas, and maintain confidentiality while building

Qualifications

• Bachelor’s degree preferred.
• Detail oriented, investigative and software troubleshooting skills.
• Must multitask effectively across multiple clients and teams.
• Knowledge of medical billing practices or Electronic Data Interchange.
• Professional relationships with clients and strong communication skills.
• Must be a versatile, fast learner across Quadax departments.
• Sufficient public speaking skills.
• Remote work experience preferred.
• Willing to travel approximately 30% of the time.
• Ability to maintain confidentiality.

Responsibilities

• Assist clients with setup, implementation, and daily operations of Xpeditor.
• Train staff on product features and everyday use.
• Read reports and identify billing trends for clients.
• Present clients with additional products and features.
• Contact payers to research why claims did not pay or pass edits.
• Help clients write data converts and test them on implementation.
• Other duties as assigned.

Skills

Client relations

Multitasking

Communication skills

Public speaking

Remote work experience

Travel readiness

Confidentiality

Education

Bachelor's degree preferred

Tools

Xpeditor

Job description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. This position will require up to 30% travel by automobile/air to Kansas City, MO, Dallas, TX, Denver, CO, so candidates living in Missouri, Nebraska, Texas, and South Dakota are highly preferred.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred
• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel approximately 30% of the time
• Ability to maintain confidentiality