Account Representative (Medical EDI Software)

Quadax, Inc.; Alabama; On-site; USD 60,000 - 78,000; Full time

Job summary

Quadax, Inc. seeks an Account Representative to serve as the primary liaison between clients and Quadax personnel. You will travel by car and air to regional cities to support hospitals and physician practices, train staff on Xpeditor, and analyze billing trends from client reports.

The role requires strong communication, multitasking ability, and familiarity with medical billing or EDI processes. Remote work options are preferred; travel of 30–50% is expected.

Qualifications

• Bachelor’s degree preferred.
• Detail oriented and good investigative and software troubleshooting skills.
• Must be able to multitask.
• Knowledge of medical billing practices or Electronic Data Interchange processes.
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication.
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product.
• Sufficient public speaking skills.
• Previous experience working remotely preferred.
• Must be willing to travel by automobile/air approximately 30%-50% of the time.
• Ability to maintain confidentiality.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Skills

Detail oriented

Investigative skills

Software troubleshooting

Multitasking

Education

Bachelor’s degree

Tools

Xpeditor

Job description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. This person will need to travel by automobile and airplane to Kansas City, Dallas/Ft. Worth, Oklahoma City, and other cities/states in the region.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred
• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel by automobile/air approximately 30%-50% of the time
• Ability to maintain confidentiality