EDI Account Representative

Quadax, Inc.; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Quadax, Inc. is seeking an Account Representative in Indianapolis to serve as a conduit between clients and Quadax. The role includes assisting clients with the Xpeditor claims processing software and training staff on its features.

The ideal candidate will possess skills in multitasking, software troubleshooting, and have a background in medical billing practices. The position may require some travel within IN and western OH, alongside maintaining professional relationships with clients.

Qualifications

• Candidates located in Indianapolis, IN area preferred.
• Ability to maintain confidentiality.
• Must have previous experience working remotely.

Responsibilities

• Assist clients with setup and daily operations of Xpeditor.
• Train staff on product features.
• Identify billing trends for clients.
• Research reasons why medical claims did not pay.
• Assist clients in writing custom data converts.

Skills

Detail oriented

Investigative skills

Software troubleshooting

Multitasking

Knowledge of medical billing practices

Public speaking skills

Job description

Job Description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Candidates located in the Indianapolis, IN area are highly preferred.
• Detail oriented and good investigative and software troubleshooting skills.
• Must be able to multitask.
• Knowledge of medical billing practices or Electronic Data Interchange processes.
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication.
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product.
• Sufficient public speaking skills.
• Previous experience working remotely preferred.
• Must be willing to travel 20% via automobile with occasional overnight stays in IN and western OH.
• Ability to maintain confidentiality.

Additional Information

Requirements:

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast‑paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.