Account Representative - Healthcare EDI Software

Quadax, Inc.; Middleburg Heights (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Quadax, Inc. is seeking an Account Representative to act as the face of the company, interfacing with hospitals and physician practices and Quadax staff. The role includes up to 30% travel to several cities and frequent client training on Xpeditor.

You will monitor billing trends, present additional Quadax products, and maintain confidentiality while supporting multiple departments behind the product.

Qualifications

• Bachelor’s degree preferred.
• Detail oriented with investigative and problem-solving skills.
• Ability to multitask effectively.
• Knowledge of medical billing or EDIs.
• Professional relationship management with clients.
• Public speaking skills.
• Remote work preferred.
• Willingness to travel ~30%.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Train staff on product features and everyday use.
• Read multiple reports to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers researching why claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these on implementation.
• Other duties as assigned.

Skills

Detail oriented

Multitask

Medical billing knowledge

Public speaking

Remote work preferred

Communication skills

Education

Bachelor’s degree preferred

Tools

Xpeditor

Job description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. This position will require up to 30% travel by automobile/air to Kansas City, MO, Dallas, TX, Denver, CO, so candidates living in Missouri, Nebraska, Texas, and South Dakota are highly preferred.

Responsibilities:

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications:

• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel approximately 30% of the time
• Ability to maintain confidentiality

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. This position will require up to 30% travel by automobile/air to Kansas City, MO, Dallas, TX, Denver, CO, so candidates living in Missouri, Nebraska, Texas, and South Dakota are highly preferred.

Responsibilities:

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree preferred
• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel approximately 30% of the time
• Ability to maintain confidentiality

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.