EDI Account Representative

Quadax, Inc.; Sioux Falls (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

Quadax, Inc. is seeking an Account Representative to serve as a liaison between clients and Quadax. This position will require significant travel (50%-75%) within the South and West regions of the U.S., and the representative will assist clients with electronic claims processing and related software.

Qualified candidates will possess detail-oriented investigative skills, knowledge of medical billing practices, and the ability to maintain professional relationships with multiple clients. Strong multitasking abilities and sufficient public speaking skills are also necessary for success in this role.

Qualifications

• Detail oriented with good investigative skills.
• Must be able to multitask effectively.
• Knowledge of medical billing practices or EDI processes is essential.
• Ability to maintain professional relationships with clients.
• Must be a quick learner and adaptable.

Responsibilities

• Assist clients with Xpeditor software setup and operations.
• Train staff on product features and usage.
• Identify billing trends by analyzing reports.
• Communicate with insurance payers regarding claim issues.
• Help clients with custom data converts.

Skills

Detail oriented

Investigative skills

Software troubleshooting skills

Multitasking

Public speaking

Knowledge of medical billing

Job description

With deep industry expertise and technology delivered through person-to-person contact, only Quadax gives RCS professionals the freedom to consistently add value to their company. Company is based in Middleburg Heights, OH, but this person will be traveling within the South and West regions of the U.S.

Job Description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel via automobile 50%-75% of the time (CO/NE).
• Ability to maintain confidentiality

Additional Information

Requirements:

Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast-paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to maintain confidentiality, adapt to business needs, make judgement decisions, grasp new ideas, and communicate with department managers, as well as with various employees and clients at all levels.