Account Representative - Healthcare EDI Software

Quadax; Middleburg Heights, Northern (OH, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Quadax is seeking an Account Representative for its Healthcare EDI software, based near Middleburg Heights, OH. The role combines client management, implementation support, and billing analysis for hospitals and physician practices.

The position is full-time and hybrid, onsite 3 days/week after an initial 3-month onsite period; remote candidates must reside in OH/PA/MI/IN/KY/WV/TN/GA/FL/TX/MO/WI/NE/SD/SC/NC. Travel ~30% is required.

Qualifications

• Detail oriented and good investigative and software troubleshooting skills.
• Must be able to multitask.
• Knowledge of medical billing practices or Electronic Data Interchange processes.
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication.
• Must be willing to travel approximately 30% of the time.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Skills

Detail oriented

Multitask

Medical billing knowledge

Public speaking

Remote work experience

Travel readiness

Confidentiality

Education

Associates degree

Tools

Xpeditor

Job description

Account Representative - Healthcare EDI Software

Job Category: Acct Management

Requisition Number: ACCOU001818

• Posted : September 28, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Middleburg Heights, OH 44130, USA

• Travel Required : Yes

Description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. Local candidates preferred. Hybrid employees near Middleburg Heights, OH are onsite 3 days/week (unless traveling during onsite days) after initial 3 month onsite period. Remote candidates must currently live in OH, PA, MI, IN, KY, WV, TN, GA, FL, TX, MO, WI, NE, SD, SC, or NC.

Responsibilities:

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications:

• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be "jack of all trades" and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel approximately 30% of the time. Travel may be via automobile and/or air depending on candidate location.
• Ability to maintain confidentiality

Travel Required

Yes . 30%

Education

Preferred

Associates or better.

Accounts Receivable

Novice

Presentation Skills

Novice

Customer Service

Intermediate

Equal Opportunity Employer
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