Account Representative - Healthcare EDI Software

Quadax, Inc.; Middleburg Heights (OH); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Quadax, Inc. is seeking an Account Representative to serve as the face of the company, coordinating between hospitals, physician practices, and internal teams. Local candidates in the Middleburg Heights, OH area are preferred; after a 3-month onsite period, onsite days are 3 per week with travel as needed.

Remote candidates must reside in designated states and WFH is possible within constraints. The role involves client training on Xpeditor, troubleshooting, and identifying billing trends while

Qualifications

• Detail oriented with investigative and troubleshooting skills.
• Able to multitask across client projects and teams.
• Public speaking skills and remote-work experience preferred.

Responsibilities

• Assist clients with setup, implementation, and daily operations of Xpeditor.
• Train staff on product features and everyday use.
• Read reports to identify billing trends for clients.
• Present clients with additional products and features.
• Research reasons why medical claims did not pay and converse with payers.
• Assist clients in writing custom data converts and test them.

Skills

Detail oriented

Multitask

Public speaking

Remote work experience

Education

Bachelore2s degree

Tools

Xpeditor

Job description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. Local candidates preferred. Hybrid employees near Middleburg Heights, OH are onsite 3 days/week (unless traveling during onsite days) after initial 3 month onsite period. Remote candidates must currently live in OH, PA, MI, IN, KY, WV, TN, GA, FL, TX, MO, WI, NE, SD, SC, or NC.

Responsibilities:

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications:

• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel approximately 30% of the time. Travel may be via automobile and/or air depending on candidate location.
• Ability to maintain confidentiality
  

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. Local candidates preferred. Hybrid employees near Middleburg Heights, OH are onsite 3 days/week (unless traveling during onsite days) after initial 3 month onsite period. Remote candidates must currently live in OH, PA, MI, IN, KY, WV, TN, GA, FL, TX, MO, WI, NE, SD, SC, or NC.

Salary: $50k-$60k

Responsibilities:

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree preferred
• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferred
• Must be willing to travel approximately 30% of the time. Travel may be via automobile and/or air depending on candidate location.
• Ability to maintain confidentiality
  

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.