Account Representative- Client Services

Quadax, Inc.; Grand Rapids (MI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employee referral program

Paid Holidays

Basic Life Insurance and Short Term Disability at no cost

Yearly reviews with salary increases

Job summary

Quadax, Inc. is seeking an Account Representative in Grand Rapids, Michigan. This role involves assisting clients with billing claims through our electronic processing software, Xpeditor. Ideal candidates must be detail-oriented, able to multitask, and knowledgeable about medical billing practices.

Responsibilities include training clients on the software, identifying billing trends, and maintaining professional relationships. This position offers a conservative culture with wellness initiatives and opportunities for career advancement.

Qualifications

• Must currently reside in Michigan near Lansing or Grand Rapids.
• Detail oriented with good investigative and software troubleshooting skills.
• Public speaking skills required.

Responsibilities

• Assist clients with setup and daily operations of Quadax software.
• Train staff on product features and everyday use.
• Identify billing trends for clients.

Skills

Detail oriented

Investigative skills

Software troubleshooting

Public speaking

Multitasking

Knowledge of medical billing practices

Job description

Job Description

Our Account Representatives act as a conduit between clients who bill medical insurance claims electronically and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike.

Preferred location for this position is Grand Rapids or Lansing Michigan

This is not a Sales position.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Must currently reside in Michigan near Lansing or Grand Rapids
• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Must be willing to travel via plane with overnight stays
• Ability to maintain confidentiality

Additional Information

• Employee referral program
• Various monthly wellness driven initiatives
• Conservative and health conscious culture
• Paid Holidays
• Basic Life Insurance and Short Term Disability plans at no cost
• Yearly reviews with salary increases and opportunity for career advancement