Account Representative (Medical Billing Software)

Quadax, Inc.; Middleburg Heights (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Quadax, Inc. is seeking an Account Representative to serve as the face of the company, assisting hospitals and physician practices with setup, implementation, and daily operations of the Xpeditor electronic claims processing software.

Ideal candidates will have a detail-oriented mindset, strong communication skills, and knowledge of medical billing or EDI processes. Travel to assigned areas will be required while maintaining professional client relationships.

Qualifications

• Detail oriented and good investigative and software troubleshooting skills.
• Must be able to multitask.
• Knowledge of medical billing practices or Electronic Data Interchange processes.
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication.
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product.
• Sufficient public speaking skills.
• Previous experience working remotely preferred.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Train staff on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Skills

Detail oriented

Investigative skills

Software troubleshooting

Multitasking

Medical billing knowledge

Client relationship management

Public speaking

Remote work experience

Confidentiality

Education

Bachelor's degree preferred

Job description

Act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike. Candidates based in Indianapolis, IN, St. Louis, MO, or Cleveland, OH preferred. Clients covered by this person are located in IN, southern IL and MO. Up to 30% travel (air/auto) to those areas will be required.

Responsibilities

• Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
• Must be ready and able to train staff (current and new) on product features as well as everyday use.
• Read multiple reports and try to identify billing trends for clients.
• Present clients with additional products and features.
• Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
• Assist clients in writing custom data converts and test these upon implementation.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred
• Detail oriented and good investigative and software troubleshooting skills
• Must be able to multitask
• Knowledge of medical billing practices or Electronic Data Interchange processes
• Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
• Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
• Sufficient public speaking skills
• Previous experience working remotely preferredMust be willing to travel approximately 25%-30% of the time
• Ability to maintain confidentiality