Account Representative

Tyler Technologies, Inc.; Texas; Remote; USD 45,000 - 75,000; Full time

Job summary

Tyler Technologies, Inc. is seeking an Account Representative to drive inside sales within our existing client base. You will manage inquiries, qualify opportunities, and grow revenue by expanding product and service adoption among current clients.

The role requires strong communication, a proactive mindset, and the ability to collaborate with sales and marketing teams. Remote options available within the Texas region.

Qualifications

• Bachelor's degree preferred.
• Previous software industry sales experience is a plus.
• Must have a competitive drive and results-oriented approach.
• Exceptional written and verbal communication skills.
• Excellent presentation skills; public speaking is a plus.
• Self-starter who can also work well in a team.

Responsibilities

• Conduct outbound and inbound sales calls and inquiries; document activities.
• Develop knowledge of Tyler products and services to relate to existing clients and needs.
• Build relationships with existing clients to sell products and services.
• Identify client needs and interest in additional products and services.
• Explain capabilities, answer questions, and resolve issues to support sales.
• Follow up on leads and manage the sales cycle from lead to close.
• Travel to trade shows or client sites as needed and assist with RFPs.
• Maintain accurate CRM records and collaborate with sales/marketing on strategies.

Skills

Communication

Self-starter

Competitive drive

Results-oriented

Presentation skills

Public speaking

CRM software

Education

Bachelor's degree preferred

Tools

CRM software

Job description

The Account Representative is responsible for ‘inside’ sales and growth of Tyler software products and services within the existing client base. The Account Representative is considered the first level in the job family and is expected to develop and grow in the position to successfully meet or exceed a sales quota.

Location

Lubbock, Texas | Plano, Texas | Remote

Responsibilities

• Conduct, manage, and document outbound and inbound sales calls and customer inquiries.
• Develops and maintains knowledge of Tyler products and services to gain a thorough understanding of products and services as they relate to existing clients.
• Successfully builds relationships with existing clients to sell products and services
• Contacts clients to determine needs and interest in purchasing additional products and services.
• Explains capabilities, answers questions, and researches issues in support of selling additional products and services.
• Follows up on leads from internal employees to investigate client issues, questions, etc.
• Manages sales cycles from lead generation to close of sale.
• Travels to trade shows and/or client sites as needed.
• Assists with preparation of RFP responses.
• Meets a pre-set annual sales quota.
• Performs other duties as assigned.
• The representative will maintain accurate records in CRM software, follow up with prospects, and collaborate with the sales and marketing teams to develop effective sales strategies.

Qualifications

• Bachelor’s degree preferred.
• Previous sales experience in the software industry a plus.
• Must possess a competitive drive and results-oriented approach.
• Exceptional written and verbal communication skills.
• Excellent presentation skills. Previous public speaking experience a plus.
• Must be a self-starter in addition to a team player.
• Requires a proactive approach to problem solving.
• Driven by a results-oriented mindset.