Account Representative

Vogrinc Search Group; Skokie (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Vogrinc Search Group is seeking an Account Representative to own a portfolio of strategic accounts, drive revenue growth, and deliver solutions in a fastener distribution environment. Reporting to the Director of Operations, you will mentor the Operational Associate and coordinate with internal teams to ensure exceptional customer service.

You will manage pricing within guidelines, develop proactive account plans, and maintain strong customer relationships while leveraging technical product

Qualifications

• 2+ years of experience in industrial distribution or related field.
• Experience in inside sales, outside sales, customer service, or account management.
• Strong knowledge of fasteners, electronic hardware, self-clinching fasteners, cabinet hardware, and specialty products; includes product specs and applications.
• Ability to read blueprints, provide technical sales support, and ensure product quality and application requirements.
• Familiarity with CRM (HubSpot), Microsoft Office, and ERP systems.
• Proven ability to build relationships, identify opportunities, and drive account growth.
• Excellent communication, interpersonal, and leadership skills.

Responsibilities

• Develop and execute proactive account plans to grow revenue within strategic accounts.
• Build and manage sales pipelines, forecasts, cross-selling initiatives, and contracts.
• Identify new business opportunities within existing accounts and through targeted prospecting.
• Manage customer pricing decisions within established guidelines.
• Lead sourcing activities, supplier relationships, procurement coordination, and vendor negotiations.
• Oversee procurement activities and maintain inventory levels per KPIs (uncommitted inventory <3%).
• Delegate order processing to the Operational Associate to focus on strategic development.
• Mentor the Operational Associate with regular feedback and coaching.
• Maintain accurate customer records, pipelines, quotes, and deals in HubSpot.
• Provide ongoing account support through outreach, quote follow-up, and order coordination.
• Serve as primary contact between customers and warehouse regarding deliveries and lead times.
• Partner with internal teams to resolve customer needs and ensure high service levels.
• Escalate credit, pricing, and service exceptions to the Director of Operations.
• Perform other duties as assigned.

Skills

Relationship building

Sales strategy

Forecasting & pipelines

Pricing & negotiation

Leadership & mentoring

Customer service

Tools

HubSpot CRM

Microsoft Office

ERP systems

Job description

Are you an experienced sales professional who enjoys building strong customer relationships, driving revenue growth, and delivering solutions? join a growing fastener distribution company who is seeking an Account Representative to take ownership of a portfolio of strategic accounts and play an important role in our continued growth.

Reporting to the Director of Operations, this senior customer-facing position is responsible for developing and expanding key customer relationships, identifying new revenue opportunities, protecting existing business, and managing strategic sourcing and supplier relationships. This individual will work closely with an Operational Associate, delegating day-to-day administrative responsibilities while providing mentorship, guidance, and professional development.

This is an excellent opportunity for a motivated, organized, and relationship-driven professional who combines strong sales capabilities with technical product knowledge and a passion for customer service.

Responsibilities include:

• Develop and execute proactive account plans to strengthen relationships and grow revenue within assigned strategic accounts.

• Build and manage sales pipelines, forecasts, cross-selling initiatives, and contract opportunities.

• Identify new business opportunities within existing accounts and through targeted prospecting of non-strategic accounts.

• Manage customer pricing decisions within established guidelines and approved pricing parameters.

• Lead sourcing activities, supplier relationships, procurement coordination, and vendor negotiations to meet customer requirements.

• Oversee procurement activities while maintaining inventory levels within established company KPIs, including keeping uncommitted inventory below 3% of total inventory.

• Delegate order processing and administrative responsibilities to the Operational Associate, allowing greater focus on strategic account development.

• Mentor and develop the Operational Associate through regular feedback, account exposure, coaching, and skill-building opportunities.

• Maintain accurate customer records, sales pipelines, quotes, deals, and activity within HubSpot CRM.

• Provide ongoing account support through regular customer outreach, quote follow-up, and order coordination.

• Serve as the primary point of contact between customers and the warehouse regarding deliveries, lead times, and special orders.

• Partner with internal teams to resolve customer needs and ensure a high level of service.

• Escalate credit, pricing, and service exceptions to the Director of Operations as appropriate.

• Perform other duties and responsibilities as assigned.

Requirements include:

• 2+ years of experience in industrial distribution, preferably within fasteners, MRO, or industrial supplies.

• Background in inside sales, outside sales, customer service, or account management.

• Strong working knowledge of fasteners, electronic hardware, self-clinching fasteners, cabinet hardware, and specialty products, including product specifications, applications, and industry standards.

• Ability to interpret blueprints, provide technical sales support, and ensure product quality and application requirements are met.

• Experience with HubSpot CRM, Microsoft Office, and familiarity with ERP systems.

• Demonstrated ability to develop customer relationships, identify sales opportunities, negotiate with suppliers, and drive account growth.

• Strong organizational and time-management skills, with the ability to plan ahead, prioritize competing demands, and adapt to changing business needs.

• Excellent communication, interpersonal, and leadership skills, including the ability to coach and mentor team members.

• High level of integrity, attention to detail, and accountability.

• A proactive problem-solver who brings innovative ideas and practical solutions to customers, vendors, and internal teammates.

Join a growing organization where you can take ownership of important customer relationships, make a direct impact on revenue growth, and contribute to the development of a collaborative team. This position offers the opportunity to combine strategic account management, technical sales, supplier negotiations, and team leadership in a dynamic industrial distribution environment.