Account Manager/Inside Sales Representative; USA (Onsite)

HTF Inc; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays and time off

401(k) Plan with Employer Match

Company paid long-term disability and

Job summary

Hi-Tech Fasteners, Inc. (HTF) is seeking a self-motivated Account Manager to maintain and grow customer accounts in a high-volume distribution environment.

Responsibilities include processing quotes and orders, serving as the primary contact for assigned accounts, and delivering timely, accurate responses to inquiries. The ideal candidate has 3–5 years of sales or account management experience in distribution or related hardware sectors, with proficiency in an ERP system (Epicor Prophet 21).

Qualifications

• 3 to 5 years of sales or account management experience.
• 2+ years in the distribution/fastener/electronic hardware industry preferred.
• Ability to handle a high volume of inbound requests from prospective and existing customers.
• High School Diploma or GED required.
• On-site position reporting to a single location.
• Pass a pre-employment background check.

Responsibilities

• Develop and maintain a strong understanding of HTF’s product lines, pricing and delivery schedules.
• Generate timely and accurate quotes on industrial hardware/fasteners (i.e. source, pricing, and lead time).
• Process customer purchase orders in a timely and accurate manner.
• Work directly with assigned customer, providing timely, appropriate and accurate responses to requests and inquiries.
• Operate as the lead point of contact for all matters, specific to your accounts (pricing, delivery, quality issues). Identify and recommend innovative solutions based on the customer’s needs.
• Act as the primary contact for assigned key accounts, delivering exceptional customer service and responsiveness.
• Perform other duties that may be assigned.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Team player

Deadline oriented

Growth mindset

Education

High School Diploma or GED

Tools

Epicor Prophet 21

Job description

The Company:

Hi-Tech Fasteners, Inc. (HTF) has been a leading master-stocking distributor of fasteners, electronic hardware and components for over 30 years. By building strategic and dependable customer and manufacturer relationships, HTF has steadily grown from a local distributor to one with an international presence and reach. Through our distribution facilities in both the United States and Canada, we strive to meet our goal of exceptional service and “delivering the parts our customers need, when they need them.”

The Opportunity:

HTF is seeking a self-motivated and detail-oriented Account Manager to maintain, grow and develop new and existing customer accounts. The duties of this position include order and quote processing for assigned customers and acting as their primary point of contact. The ideal candidate will strive to achieve daily and monthly sales goals and utilize product knowledge to effectively communicate with customers. The ability to perform well in a high volume and dynamic sales environment, in a “customer first” environment is key to success in this role.

Duties and Responsibilities:

• Develop and maintain a strong understanding of HTF’s product lines, pricing and delivery schedules.
• Generate timely and accurate quotes on industrial hardware/fasteners (i.e. source, pricing, and lead time).
• Process customer purchase orders in a timely and accurate manner.
• Work directly with assigned customer, providing timely, appropriate and accurate responses to requests and inquiries.
• Operate as the lead point of contact for all matters, specific to your accounts (pricing, delivery, quality issues). Identify and recommend innovative solutions based on the customer’s needs.
• Act as the primary contact for assigned key accounts, delivering exceptional customer service and responsiveness.
• Perform other duties that may be assigned.

Skills and Key Competencies:

• Excellent interpersonal, problem resolution and team building skills.
• Excellent communication skills – written and verbal.
• Proven ability to multi-task in a fast-paced environment and manage competing priorities.
• Possess an outgoing, friendly and positive demeanor.
• Professionalism focusing on customer service, organization, and being an overall team player.
• Able to deliver effective results, meet tight deadlines and targets.
• Eager to grow within the Company.

Education and Qualifications:

• Minimum of 3 to 5 years of sales or account management experience required.
• A minimum of 2+ years in the distribution/ fastener/electronic hardware industry is preferred.
• Ability to handle a high volume of inbound requests from prospective and existing customers.
• Exceptional time management skills.
• Required: High School Diploma or GED.
• Must have experience working with Epicor Prophet 21 or similar distribution ERP system preferred.
• Pass a pre-employment background check.
• This position is on-site, reporting to a single location.

Benefit Summary

Hi-Tech offers competitive wages and includes the following benefits:

• Medical, dental and vision insurance and prescription coverage for eligible employees and their dependents.
• Paid holidays and time off.
• Participation in 401(k) Plan with Employer Match after one year of full-time employment.
• Company paid long-term disability insurance.
• Company paid life insurance.

Hi-Tech Fasteners, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.