Account Representative

Bryce-Corporation; Searcy (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Bryce-Corporation is seeking a role to manage targeted customer accounts, exercising discretion to make tactical and strategic decisions regarding those accounts. Responsibilities include demand and order management, finished goods inventory control, expediting shipments, and all communications between customers and Bryce-Corporation's internal teams.

The role requires building relationships with key customers, partnering with Account Executives to meet overall customer satisfaction, and

Responsibilities

• Manage targeted customer accounts and exercise significant discretion to make tactical and strategic decisions regarding those accounts.
• Customer demand management, order management, finished goods inventory control, expediting shipments, and all communications between customers and internal personnel.
• Build relationships with key customer accounts and partner with Account Executives in meeting total customer satisfaction.
• Maintain uninterrupted supply of packaging materials by managing items/orders from inception to final product at customer's facilities.
• Load inventory, usage, and forecast; monitor and correct data queue errors.
• Evaluate incoming forecast, inventory, and usage files for accuracy; make adjustments where required.
• Serve as liaison between customers and all departments within Bryce-Corporation.
• Assist with capacity, material, logistics, and manufacturing issues.
• Assist R&D in trial requests and QC on quality issues for the benefit of the company and customer.
• Issue debit and credit memos as required.
• Collaborate with other departments to evaluate policies and test new procedures to streamline processes and improve manufacturing efficiencies and customer satisfaction.
• Some travel may be required.
• Other duties as assigned.

Job description

Summary:

Manage targeted customer accounts and exercise significant discretion and independent judgement to make tactical and strategic decisions regarding those accounts. This includes customer demand management, order management, finished goods inventory control, expediting shipments, and all communications between customers and various internal personnel.

Key Accountabilities:

• Build relationships with key customer accountrs and partner with Account Executives in meeting total customer satisfaction
• Maintain the uninterrupted supply of flexible packaging material to all assigned customers by managing items/orders from inception to final product being received by customer's manufacturing facilities
• Load inventory, usage, and forecast. Monitor and correct data queue errors
• Evaluate incoming forecast, inventory, and usage files for accuracy. Make adjustments where required
• Serve as liaison between customers and all departments within the company
• Assist with capacity, material, logistics, and manufacturing issues
• Responsibilites in item/order change management and communication to appropriate personnel
• Assists Research and Development in trial requests and Quality Control (QC) on quality issues for the benefit of the company and customer
• Issues debit and credit memos as required
• Work with other departments to continually evaluate policies and test new procedures and locate opportunities to streamline processes that will improve manufacturing efficiencies and customer satisfaction
• Some travel may be required
• Other duties as assigned