Account Manager

Ellwood-Texas-Forge-Houston; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Ellwood-Texas-Forge-Houston is seeking an experienced inside sales professional to quote, support, and grow key customer relationships. You will serve as the lead contact for account management and work with Supply Chain, Engineering, Quality, Manufacturing, and Planning to meet customer needs and timelines.

You will communicate delivery updates, assist in receivables as needed, and help implement standard sales processes while adhering to OSHA safety procedures.

Responsibilities

• Inside sales and customer service from initial quoting to growing the business relationship.
• Lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships to understand client needs.
• Collaborate with Supply Chain, Engineering, Quality, Manufacturing, and Planning.
• Coordinate with internal teams on sales order planning, forecasting, pricing, and production scheduling.
• Ensure timely and successful delivery of products according to customer needs.
• Provide customers with delivery updates proactively.
• Assist in the collection of receivables as needed.
• Communicate progress of monthly/quarterly initiatives to stakeholders.
• Identify and address customer issues and escalate when needed.
• Develop, follow and improve standard sales processes.
• Follow OSHA safety procedures and flag safety observations.

Job description

Here is what the right person will be doing:

• Position will be responsible for inside sales and customer service, ranging from initial quoting activities to maintaining and growing the business relationship with customers


• Serve as the lead point of contact for all customer Account Management matters


• Build and maintain strong, long-lasting client relationships to understand and support client needs


• Work collaboratively with team members in other functional areas such as Supply Chain, Engineering, Quality, Manufacturing, Business Unit Director and Planning


• Interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and the variety of daily issues related to a fast-paced sales environment


• Ensure the timely and successful delivery of our product according to customer needs and objectives


• Proactively provide customers with delivery updates as necessary


• Assist in the collection of receivables as needed


• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders


• Proactively identify and address customer issues (theirs and ours) and elevate as needed


• Develop, follow and maintain/improve standard sales processes


• Follow company and OSHA safety procedures, and bring any safety observations to the attention of the management team

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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