Account Manager

new standard corporation; Kreutz Creek (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

New Standard Corporation is seeking an experienced account manager to handle OE customers and contract manufacturing relations, ensuring accurate margin analysis and pricing guidance. You will coordinate reviews, drive value initiatives, and lead cross-functional teams to meet customer expectations.

Ideal candidates have 4-year degrees or equivalent experience, strong English communication, and a proven track record of winning in fast-paced environments with MS Office proficiency.

Qualifications

• 4-year degree or equivalent experience.
• 5+ years’ experience with OE Customers/Contract Manufacturing a Plus.
• Read, Write and Speak English.
• Experience with Microsoft Office Products.
• Strong interpersonal skills.
• Proven record of winning.

Responsibilities

• Review margin, obsolescence, contracts, pricing, and escalation support for customers.
• Organize and attend customer reviews focusing on scorecards, performance, value analysis, and VOC.
• Solicit and obtain new business from existing customers with Sales Engineering.
• Evaluate account value using key metrics; assess profitability vs resources.
• Assist in resolving accounts receivable issues not solvable by others.
• Review contracts to ensure terms, raw material exposure, lead times, and conditions.
• Provide routine reporting on activities, developments, and sales progress.
• Lead cross-functional teams for customer change requests and initiatives.
• Participate in New Product Introduction as customer liaison to ensure pricing and commitments.
• Maintain safety focus for self and others.

Skills

Communication

Organizational skills

MS Office proficiency

Customer focus

Results-driven

Safety awareness

Time management

Coordination skills

Teamwork

Education

4-year degree or equivalent experience

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Essential Key Functions and Accountabilities : (Responsibilities and major tasks performed)

• Address and ensure effective Margin review and correction, Job obsolescence / die storage program and policy, Review and manage contractual agreements, manage consignment agreements, Revision changes, Price adjustment considerations, and key escalation resource supporting Customer Support Associates.
• Organize and attend regularly scheduled customer reviews (Focus of reviews is Customer Scorecard, Supplier Performance, Value Analysis/Value Engineering (VAVE), Financial Account Overview, Voice of the Customer
• Solicit and obtain new business from existing customers in collaboration with Sales Engineering.
• Periodic and routine evaluations of business value of assigned accounts using key metrics, assessing profitability versus resource consumption and impact on organizational objectives.
• Assist in ultimate resolution of any Accounts Receivable issues that cannot be resolved by others in the organization.
• Review and ensure compliance of contracts/agreements with customers that clearly define the required organizational behaviors including (raw material exposure; ordering practices; lead times; terms and conditions; etc.)
• Provide routine reporting, documenting key activities with commitments, existing Customer developments and progress in the Sales cycle.
• Lead cross-functional teams in support of customer business change requests and initiatives.
• Actively participate within New Product Introduction (NPI) as the customer liaison to ensure all pricing, contractual commitments, and rules of engagement meet required results (R2).
• Show concern for safety of self/others and act in a safe manner to protect people and property. (Goal Zero recordable accidents).

Job Specific Competencies

• Excellent verbal and written communication skills
• Excellent organizational skills
• Proficient with Microsoft Office Suite or related software
• Customer/Quality focus
• Initiative/drive results oriented
• Safety first focus
• Time management
• Strong coordination skills Internally/Externally
• Team Player

Working Conditions:

• Sitting, standing, walking

Experience and Education Required:

• 4-year degree or equivalent experience
• 5+ years’ experience with OE Customers/Contract Manufacturing a Plus
• Read, Write and Speak English
• High school diploma or GED
• Experience with Microsoft Office Products
• Strong interpersonal skills
• Proven record of winning

Core Values:

• RESPECT - To value differences and be open to opinions, be respectful of other’s time and assume positive intent
• INTEGRITY - To match our actions to our intent while earning and maintaining each other’s trust
• HUMILITY - To recognize potential for improvement in ourselves, give credit to others when due, and seek first to understand
• TEAMWORK - To excel through effective communication and collaboration while being accountable to the team
• INNOVATION - To seek transformative solutions through creative problem solving, resourcefulness, and openness to new ideas
• DRIVE - To demonstrate a discipline to process, bias to action, strive for continuous improvement, and deliver results at every level