Account Representative

Jones Logistics; Hattiesburg (MS); On-site; USD 40,000 - 70,000; Full time

Job summary

Jones Logistics in the United States is seeking a Logistics Account Specialist to manage an assigned territory within a large national customer account, maximizing freight opportunities and building strong relationships with customer branches.

You will monitor loads, quote and negotiate rates, coordinate shipments from load creation to delivery, and maintain accurate data in the TMS, ensuring timely execution and profitability.

Qualifications

• Strong communication, relationship-building, negotiation, and customer service skills.
• Ability to identify and pursue profitable freight opportunities.
• Sales mindset with ability to develop relationships with new customer contacts.
• Problem-solving and decision-making in a fast-paced transportation environment.
• Organizational skills with attention to detail and follow-through.
• Manage multiple shipments, opportunities, and customer relationships while effectively prioritizing tasks.

Responsibilities

• Manage an assigned territory within a large national customer account, maximizing available freight opportunities
• Build and maintain strong customer relationships through proactive, professional communication with customer branches and contacts
• Proactively identify profitable freight opportunities by monitoring the customer’s portal for available loads and lanes
• Quote and negotiate rates within the customer’s portal while maintaining company profitability
• Conduct outbound calls to individual customer locations to introduce Jones, establish relationships, and negotiate competitive rates
• Coordinate and manage shipments from load creation through delivery, ensuring accurate and timely execution
• Build and enter loads accurately in our transportation management system (TMS)
• Monitor assigned freight and proactively address service issues, rate changes, or other challenges throughout the shipment lifecycle
• Maintain accurate and up-to-date shipment, pricing, customer, and carrier information within company systems
• Develop a strong understanding of the customer’s network, including locations, freight patterns, lanes, and pricing opportunities

Skills

Communication

Relationship-building

Negotiation

Customer service

Prospecting

Sales mindset

Problem-solving

Organizational skills

Multi-shipment management

Education

High school diploma or GED

Job description

• Manage an assigned territory within a large national customer account, maximizing available freight opportunities
• Build and maintain strong customer relationships through proactive, professional communication with customer branches and contacts
• Proactively identify profitable freight opportunities by monitoring the customer’s portal for available loads and lanes
• Quote and negotiate rates within the customer’s portal while maintaining company profitability
• Conduct outbound calls to individual customer locations to introduce Jones, establish relationships, and negotiate competitive rates
• Coordinate and manage shipments from load creation through delivery, ensuring accurate and timely execution
• Build and enter loads accurately in our transportation management system (TMS)
• Monitor assigned freight and proactively address service issues, rate changes, or other challenges throughout the shipment lifecycle
• Maintain accurate and up-to-date shipment, pricing, customer, and carrier information within company systems
• Develop a strong understanding of the customer’s network, including locations, freight patterns, lanes, and pricing opportunities

Skills and Qualifications:

• Strong communication, relationship-building, negotiation, and customer service skills
• Ability to proactively identify and pursue profitable freight opportunities
• Strong sales mindset with the ability to confidently introduce the company and develop relationships with new customer contacts
• Excellent problem-solving and decision-making skills, particularly in a fast-paced transportation environment
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to manage multiple shipments, opportunities, and customer relationships while effectively prioritizing tasks
• Self-motivated, competitive, and results-driven with the ability to work independently
• Proficiency with Microsoft Office and transportation management systems (TMS); experience working with customer transportation portals preferred
• Ability to learn and understand customer networks, freight patterns, lanes, and market pricing
• Prior experience in logistics, transportation, freight brokerage, sales, or customer service preferred, but not required
• High school diploma or GED required; associate's or bachelor's degree preferred